Strange Event When Going to Safe Mode

  1. Posts : 123

    Strange Event When Going to Safe Mode

    I have two Windows 10 machines (both are 1709) and one is acting strangely. When I click Settings and go to the recovery area to initiate "Boot in to Safe Mode" it does restart, but then all I see is a black screen. Now this happens within 10 minutes of the machine being on. The C drive is an SSD. After about 10 minutes if I do the same process I actually get to the Safe Mode options. But, when I click on "Restart" where you see the options it goes back to normal Windows desktop.

    The only way I can get to Safe Mode is via msconfig. I did run sfc /scannow and it found no errors. Anyone can shed light on why this is happening?
      My Computer

  2. Posts : 35,485
    Win 10 Pro (21H2) (2nd PC is 21H2)

    Hi, you could check your disk- try
    Hard Disk Sentinel (trial). (SSD's too).

    Given what you say, do that from cold and after a suitable time.
    However, I'd be more suspicious of a HD than a SSD.

    Remember you're relying on the Recovery Partition which your tests don't check.
      My Computers

  3. Posts : 123
    Thread Starter

    I actually have HDSent installed and it is at 100%. The C drive is a Sammy 950 Pro and it has the O/S loaded on it. I did a clean install a month ago from 1703 to 1709 and all seemed well. Just found this as I am trying to update the Nvidia driver, but I have to be in Safe Mode for DDU to work well.
      My Computer

  4. Posts : 123
    Thread Starter

    OK, in another thread on something else, something weird. I just tried going in to Safe Mode and it worked. I even got the options and got in to the desktop safe mode. So this issue looks resolved, but in my other thread there are a bunch of new ones. Maybe profile is corrupt? Not sure, but this issue is closed.
    Thank you everyone for the help.
      My Computer

  5. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit

    To get into safe mode use the steps in this link:
    Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials

    1) This is the administrative command prompt method: type or copy and paste:
    shutdown /r /o/ f/ t 00
    2) This is the method using the left lower corner windows icon:
    a) click on power
    b) continuously hold down the shift key
    c) click restart

    3) open device manger > click view > expand all rows > look for any row with an icon that is a yellow triangle with a black exclamation mark > post an image into the thread

    4) Once the computer is in safe mode open device manger:
    expand display adapters > right click on each row > left click properties >

    3) Run though the steps in this troubleshooter for black screens.
    Report your findings into the thread.
      My Computer

  6. Posts : 123
    Thread Starter

    I just did an upgrade, but save all data and that worked. Thanks again everyone
      My Computer

  7. Posts : 35,485
    Win 10 Pro (21H2) (2nd PC is 21H2)

    Glad it worked out for you.
      My Computers


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