Windows 10: Having problem with Windows Defender Security Center Solved

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  1.    08 Dec 2017 #1

    Having problem with Windows Defender Security Center


    Hi guys, I am having a strange problem with Windows Defender Security Center in Windows 10 1709 (Build 16299.98). When I click on "Home" or "App & Browser control" WDSC will closes itself. No problem when click on "Virus & Threat Protection", "Device Performance & Health" & "Firewall & Network Protection". I am also able to run virus scan with Windows Defender. Event viewer log will shows error id 1000 (refer to attachment) when WDSC closes itself. I have ran SFC scanner & DSIM restore health with no error. Can't find any solution to my problem on web search. Hope some experts here can help me, thanks.
    Attached Thumbnails Attached Thumbnails WDSC error 01.JPG   WDSC error 02.JPG  
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  2. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       10 Dec 2017 #2

    Hi jhawk55.

    While this idea does not get at root cause an inpace repair / upgrade solves a lot of issues. This will process will install V1709, FYI.

    I would also do a complete data backup. It is a non destructive process but....

    Repair Install Windows 10 with an In-place Upgrade
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  3. Bree's Avatar
    Posts : 8,832
    10 Home x64 (1809) (10 Pro on 2nd pc)
       10 Dec 2017 #3

    This thread had similar problems in 1703, including your error id 1000....

    Windows Defender Security Center Won't Stay Open

    ...seems to have been a problem caused by having Norton as well. Do you have any other AV?

    Not sure if this is a Windows or Norton issue, so I started a thread on the Norton board and didn't have any more luck.
    (post #20)
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  4.    11 Dec 2017 #4

    Bree said: View Post
    This thread had similar problems in 1703, including your error id 1000....

    Windows Defender Security Center Won't Stay Open

    ...seems to have been a problem caused by having Norton as well. Do you have any other AV?

    (post #20)
    Thanks guys for replying...

    @Bree, I have tried the suggestions in your links but problem is still there. I do not have other 3rd party Anti-virus. I do have Malwarebytes Pro which has being using with WD for many years without any issues.
    @Caledon Ken, I have tried the in-place repair install but it did not solve the problem. It actually creates more issues for me that's why I restore back using backup image.

    How I wish they have a reset command using Powershell or CMD just like Microsoft Edge...
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  5. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       11 Dec 2017 #5

    What kind of problems did it create.

    Unusual that it would cause any.

    I see you have Malwarebytes. Have you tried uninstalling, as a test.
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  6.    11 Dec 2017 #6

    @Caledon Ken,
    Problem is I cannot access the "Home" or "App & Browser control" functions and other settings in the WDSC (It closes as soon as I click on them).
    Will try uninstalling Malwarebytes and see if it helps, thanks.
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  7.    12 Dec 2017 #7

    Hi guys, Uninstalled Malwarebytes, perform SFC scan & DSIM restore health but problem still exists.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       12 Dec 2017 #8

    I've run out of ideas. The repair processes, all three of them, aren't resolving your issue.

    You might try a clean boot or Safe mode and see if problem persists. If it resolves then a third party app is at fault.

    Have the necessary boot media ready and your data backed up. While neither of these processes are destructive I've had members get into trouble trying them.
      My ComputerSystem Spec

  9.    14 Dec 2017 #9

    Hi guys, interesting find regarding the problem I encountered with WDSC on Microsoft forum.
    Having problem with Windows Defender Security Center - Microsoft Community
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  10. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       14 Dec 2017 #10

    So is yours related to High Contrast as mentioned?
      My ComputerSystem Spec


 
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