Windows 10: Why cant I get rid of these malwares?

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  1.    20 Nov 2017 #1

    Why cant I get rid of these malwares?


    I use Malwarebytes to remove these malwares, but after I open Chrome, they come back again. please help
    https://content.screencast.com/users...8b9ea129/1.png
      My ComputerSystem Spec

  2.    21 Nov 2017 #2

    You may need to temporarily disable Google Sync to be able to fully remove malware. Stop Google Sync, do a cleanup and restore Google Sync when you are sure your system is clean.
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  3.    21 Nov 2017 #3

    eLPuSHeR said: View Post
    You may need to temporarily disable Google Sync to be able to fully remove malware. Stop Google Sync, do a cleanup and restore Google Sync when you are sure your system is clean.
    It still the same. What else can I do?
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  4.    22 Nov 2017 #4

    Please download Malwarebytes' AdwCleaner onto your Desktop.

    • Double click on AdwCleaner_xxxx.exe to run the tool.
    • Click on Scan.
    • After done scanning, please hit Logfile. Locate the logfile in the Scan tab, double-click on it, copy the information inside of it, and paste it into your next reply.
    • You can find the logfile at C:\AdwCleaner[Sx].txt as well.
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  5.    22 Nov 2017 #5

    Try resetting all your browsers then, even those you aren't using (Edge, IE, etc)
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  6.    22 Nov 2017 #6

    Please helpAdwCleaner[S4].txt
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  7.    22 Nov 2017 #7

    You have a ton of search redirectors/pups.
    ADWCleaner should get rid of them all. You need to run CLEAN. Then follow the instructions in the log file:
    Please Reset the Chrome Synchronization before cleaning the Chrome Preferences: Get your bookmarks, passwords more on all your devices - Computer - Google Chrome Help
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  8.    23 Nov 2017 #8

    Launch AdwCleaner scan and clean those adware infections.


    Fix with Junkware Removal Tool

    Please download Malwarebytes' Junkware Removal Tool and save the file to your desktop.

    • Right-click on the JRT.exe or Junkware Removal Tool icon and select Run as Administrator to start the tool.
    • Follow the prompts and let this process run uninterrupted.
    • This scan can take a while, depending on your System specs.
    • Upon completion, a log (JRT.txt) will open on your desktop.


    Please include the contents of that file in your reply.

    Do not forget to re-enable your previously switched off protection software!
    Please also manually reboot your machine after this procedure.
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  9.    24 Nov 2017 #9

    Please help. Everytime I open Chrome. the same malware appear again.
    Why cant I get rid of these malwares? Attached Files
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  10.    24 Nov 2017 #10

    Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.

    • Please visit the ESET Online Scanner website
    • Click the SCAN NOW button to download the esetonlinescanner_enu.exe file to the Desktop
    • Double click esetonlinescanner_enu.exe. Accept the Terms of Use
    • Select Enable detection of potentially unwanted applications
    • In Advanced Settings: make sure that Clean threats automatically is unchecked
    • And Enable detection of potentially unsafe applications, Enable detection of suspicious applications, Scan archives, and Enable Anti-Stealth technology are all checked.
    • Click Scan
    • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
    • When completed, the program will begin to scan. This may take several hours. Please, be patient.
    • Do not do anything on your machine as it may interrupt the scan.
    • When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
    • Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.
    • Please copy and paste the log it generated (the one you just saved on your Desktop) here.


    Don't forget to re-enable previously switched-off protection software!
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