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Why cant I get rid of these malwares?
I use Malwarebytes to remove these malwares, but after I open Chrome, they come back again. please help
https://content.screencast.com/users...8b9ea129/1.png
I use Malwarebytes to remove these malwares, but after I open Chrome, they come back again. please help
https://content.screencast.com/users...8b9ea129/1.png
You may need to temporarily disable Google Sync to be able to fully remove malware. Stop Google Sync, do a cleanup and restore Google Sync when you are sure your system is clean.
Please download Malwarebytes' AdwCleaner onto your Desktop.
- Double click on AdwCleaner_xxxx.exe to run the tool.
- Click on Scan.
- After done scanning, please hit Logfile. Locate the logfile in the Scan tab, double-click on it, copy the information inside of it, and paste it into your next reply.
- You can find the logfile at C:\AdwCleaner[Sx].txt as well.
Try resetting all your browsers then, even those you aren't using (Edge, IE, etc)
Please helpAdwCleaner[S4].txt
You have a ton of search redirectors/pups.
ADWCleaner should get rid of them all. You need to run CLEAN. Then follow the instructions in the log file:
Please Reset the Chrome Synchronization before cleaning the Chrome Preferences: Get your bookmarks, passwords more on all your devices - Computer - Google Chrome Help
Launch AdwCleaner scan and clean those adware infections.
Fix with Junkware Removal Tool
Please download Malwarebytes' Junkware Removal Tool and save the file to your desktop.
- Right-click on the JRT.exe or Junkware Removal Tool icon and select Run as Administrator to start the tool.
- Follow the prompts and let this process run uninterrupted.
- This scan can take a while, depending on your System specs.
- Upon completion, a log (JRT.txt) will open on your desktop.
Please include the contents of that file in your reply.
Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.
Please help. Everytime I open Chrome. the same malware appear again.
Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.
- Please visit the ESET Online Scanner website
- Click the SCAN NOW button to download the esetonlinescanner_enu.exe file to the Desktop
- Double click esetonlinescanner_enu.exe. Accept the Terms of Use
- Select Enable detection of potentially unwanted applications
- In Advanced Settings: make sure that Clean threats automatically is unchecked
- And Enable detection of potentially unsafe applications, Enable detection of suspicious applications, Scan archives, and Enable Anti-Stealth technology are all checked.
- Click Scan
- The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
- When completed, the program will begin to scan. This may take several hours. Please, be patient.
- Do not do anything on your machine as it may interrupt the scan.
- When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
- Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.
- Please copy and paste the log it generated (the one you just saved on your Desktop) here.
Don't forget to re-enable previously switched-off protection software!