1.    3 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 3
    Windows 10

    Cannot reset Windows and certain Programs will not run


    I've been having issues with my laptop after accidentally downloading,malicious software. Essentially the symptoms seem to point to a rootkit but I cannot be sure. I backed up my data to an external hard rive but when trying to reset or refresh or even just booting in recovery nothing happens. In the case of booting in recovery nothing works, not from settings and not from shift clicking the restart button. I currently have Zenma which has removed a lot there are a few folders that I cannot delete. I also ran, or rather tried to run, TDSSKILLER, but got a warning that an administrator had blocked me from running it despite my current account being the only administrator account on the laptop. I have no idea where to go from here but aside from those issues it is actually running normally.

    Thank You!
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    If you have the important files backed up you should be able to perform a clean install.
    1) Create a bootable Windows 10 iso: Download Windows 10
    2) Power on the computer and repetitively click the F9 key.
    3) Click on external USB hard drive.
    4) It may take 5 - 10 minutes for the iso to load while you view the Windows icon.
    5) Choose language, time, currency, and keyboard.
    6) Click install
    7) delete all partitions and make an unallocated drive
    8) install Windows 10 version 1709
    9) View this link for images and text:
    Clean Install Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Oct 2017
    Posts : 3
    Windows 10
    Thread Starter

    I downloaded the creation tool but it stops at 0% progress is there any fix for that?
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    These are some troubleshooting steps:
    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)

    A Windows 10 iso should download and install without too much troubleshooting.

    These are some other troubleshooting steps that we use for software programs:
    Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Oct 2014
    Posts : 364
    Win 10 Home Build 1709 16299.19 64bit

    If the tools listed by zook do not work, try:

    I downloaded the creation tool but it stops at 0% progress is there any fix for that?
    How much time are you giving it ? Sometimes may take a few minutes to begin. Internet connection normal speed ?

    - Locked out of Admin Account. Can't Use PC at All.

    Check the above thread (post #7) to reset your admin acct in hope of being able to run TDSSKILLER. Other threads available by using Search bar at top of this page.

    - Do a System Restore ? This may not remove the malware, but it may allow the Reset or Refresh Option to work along with TDSSKILLER-

    - Does your HP laptop have its own recovery software to reinstall the OS or wipe the drive ? If all else fails, consider wiping the drive and using the Media Creation Tool on another computer to reinstall the OS. This may be the best option with a severely infected computer.
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Oct 2017
    Posts : 3
    Windows 10
    Thread Starter

    I believe its the creation part of the process that does not move past 0 and then later when I tried to stop it after giving it around 2 hours the cleaning up stage of it is still going. I tried the resetting of admin privileges and saw i was under Debugger Users which I'm not quite sure what that means. I think I will go ahead and try to use the creation tool on another computer as from the looks of it it;'s not working as it should on the one I'm currently on.
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Oct 2014
    Posts : 364
    Win 10 Home Build 1709 16299.19 64bit

    Quote Originally Posted by nullvenus View Post
    . I think I will go ahead and try to use the creation tool on another computer as from the looks of it it;'s not working as it should on the one I'm currently on.
    Probably for the best.

    "Just for giggles" you may want to try the System Restore and run sfc/scannow for any corrupt files. However, even if this should alleviate the issue, a clean install would still be best imo.
      My ComputerSystem Spec

 


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