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  1.    4 Weeks Ago #1
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.

    Get a repeating 5555555555 string that goes forever!


    Not sure if this is a malware/virus problem or a fault with new HP laptop.

    I helped a friend with starting to use a new HP laptop straight out of the box. Configured Windows 10 with country and language and user name and password etc. and waited for the desktop to launch and installed Updates. My friend wanted to install a burning application to burn MP3 to CDs' and I launched Edge and downloaded Ashampoo Burning Studio Free but did not install it as when I then tried to create a new folder to save the setup file no matter what I tried to type I just got a very large unstoppable string of 555555555555555! No matter where I tried to type anything in the Edge address bar, Cortana, renaming a new folder all that appeared was 555555555.

    The laptop has no new applications installed other than what it came with in the box.

    After persevering I was able to download Malwarebytes and HitmanPro and scanned the laptop but no issues where flagged!

    Would this be a malware/virus infection or a malfunctioning keyboard?
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 167
    OS

    That would be the weirdest malware i've ever heard of, i suppose you have a stuck key
      My ComputerSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Oct 2014
    Trnava
    Posts : 2,866
    Windows 10.4 Home 1709 x64

    I have a problem like this, I have just disabled laptop's keyboard and I use the external one.
      My ComputerSystem Spec
  4.    4 Weeks Ago #4
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.
    Thread Starter

    Quote Originally Posted by roy111 View Post
    That would be the weirdest malware i've ever heard of, i suppose you have a stuck key
    I thought as much, it is very weird.
      My ComputerSystem Spec
  5.    4 Weeks Ago #5
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.
    Thread Starter

    Quote Originally Posted by TairikuOkami View Post
    I have a problem like this, I have just disabled laptop's keyboard and I use the external one.
    If it persist I suppose it would be best to return the laptop as it is brand new out of the box!
      My ComputerSystem Spec
  6.    4 Weeks Ago #6
    Join Date : Oct 2017
    Nottingham, England
    Posts : 95
    Windows 10 Pro

    if you run the HP built in diags (F9 i think) as sure this will detect if a key is stuck down.
      My ComputerSystem Spec
  7.    4 Weeks Ago #7
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.
    Thread Starter

    Quote Originally Posted by kingtez1984 View Post
    if you run the HP built in diags (F9 i think) as sure this will detect if a key is stuck down.
    Thanks will try when I next visit my friend.
      My ComputerSystem Spec
  8.    4 Weeks Ago #8
    Join Date : Apr 2015
    Port Neches, Texas
    Posts : 238
    Windows 10 Home

    You shouldn't have to "fix" a brand new computer! Return it after maybe giving their Tech Support one chance to fix it.

    C.B.
      My ComputerSystem Spec
  9.    4 Weeks Ago #9
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.
    Thread Starter

    Quote Originally Posted by cbwilsha View Post
    You shouldn't have to "fix" a brand new computer! Return it after maybe giving their Tech Support one chance to fix it.

    C.B.
    Now that I am reassured from the comments above that it is most likely that the laptop is defective rather than a malware/virus problem I will advice my friend to contact HP support and explain the problem and insist in a replacement.

    Thank you.
      My ComputerSystem Spec
  10.    3 Weeks Ago #10
    Join Date : Oct 2014
    Posts : 364
    Win 10 Home Build 1709 16299.19 64bit

    Did you check the keyboard driver (device manager) ?

    Sounds like a defective keyboard. If not a driver issue, may be moisture in the keyboard.
      My ComputerSystem Spec

 
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