1.    16 Sep 2017 #1
    Join Date : Oct 2016
    Samoreau, France
    Posts : 13
    Windows 10 (1511)

    Error while updating...Antivirus status to SECURITY_PRODUCT_STATE_ON


    [running Windows 10 Creators + ESET NOD32 - everything up-to-date]

    Hi,

    I'm constantly getting this message in the Event Viewer although the Security Center tells me that ESET NOD32 is up and running.

    I'm also getting this message at the beginning of each Windows session :

    The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.

    I have already applies most of the advice I could read, like resetting the WMI repository and similar fixes. This didn't help. Still wondering about what can cause this error.

    Any advice is welcome.Thanks in advance.
      My ComputerSystem Spec
  2.    16 Sep 2017 #2
    Join Date : Apr 2015
    Posts : 12,849
    W10Prox64

    Quote Originally Posted by Samoreen View Post
    [running Windows 10 Creators + ESET NOD32 - everything up-to-date]

    Hi,

    I'm constantly getting this message in the Event Viewer although the Security Center tells me that ESET NOD32 is up and running.

    I'm also getting this message at the beginning of each Windows session :

    The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.

    I have already applies most of the advice I could read, like resetting the WMI repository and similar fixes. This didn't help. Still wondering about what can cause this error.

    Any advice is welcome.Thanks in advance.
    Hi.
    I am running ESET NOD32 on 3 different x64 Creators Update systems, and luckily have not seen this problem.
    I might suggest a few things:

    -Download and run ADWCleaner just to be sure nothing is lurking on the system.
    Downloads - AdwCleaner - ToolsLib

    -Try to manually stop and restart the WMI.
    The Security Center gets its data from the Windows Management Instrumentation (WMI) Repository and uses a two-tiered approach for detection status. One tier is manual, and the other tier is automatic through WMI. In manual detection mode, Windows Security Center searches for registry keys and files that are provided to Microsoft by independent software manufacturers. These registry keys and files let Windows Security Center detect the status of independent software.

    If you are experiencing problems with the WMI service you might need to manually stop and restart it.

    To do that you press the Windows Key + R keys on your keyboard and in the Open dialog box, type: services.msc
    • Click OK or press Enter.
    • Click the Extended tab at the bottom to view all the info on your services.
    • Scroll down the list and check for the Windows Management Instrumentation service.
    • Double-click on it or right-click and choose Properties.
    • From the drop-down menu next to Startup Type, click on Manual
    • Stop the service by clicking the Stop button.
    • Click Apply, then OK and close any open windows.
    • Repeat the steps to open services.msc again.
    • Scroll down the list to the WMI service.
    • From the drop-down menu next to Startup Type, click on Automatic
    • Start the service by clicking the Start button.
    • Click Apply, then OK and close any open windows.
    -Uninstall ESET (Windows Defender will take over)
    Uninstall and reinstall your ESET home productESET Knowledgebase

    Note: Be sure you have your ESET key handy before doing this.

    -Perform a Windows defender offline boot scan.
    Windows Defender Offline Scan in Windows 10 Windows 10 Security System Tutorials

    -Perform chkdsk on your OS drive.

    -Perform a system file check scan. In an admin command prompt or admin Powershell:
    Code:
    sfc /scannow

    -Reinstall ESET NOD32.

    Other than that, I'm not sure what else could be done. Maybe some others here will have more ideas for you. Good luck.
      My ComputerSystem Spec
  3.    17 Sep 2017 #3
    Join Date : Oct 2016
    Samoreau, France
    Posts : 13
    Windows 10 (1511)
    Thread Starter

    Hi Simrick,

    Thanks for your recommendations but actually, I have already applied them, plus many others. The only fix that I didn't (and will not) try is re-installing the OS from scratch. Too much work for fixing this issue.

    Since the Security Center is recognizing the antivirus, I'm wondering whether these messages in the Event Viewer are actually reflecting a real problem. Almost everything on my system is working as expected, so I'm starting to suspect that these events posted to the EV are just bugs.
      My ComputerSystem Spec
  4.    17 Sep 2017 #4
    Join Date : Oct 2016
    Samoreau, France
    Posts : 13
    Windows 10 (1511)
    Thread Starter

    Problem solved by setting the Security Center service logon to System. Don't know why this had been changed.
      My ComputerSystem Spec
  5.    17 Sep 2017 #5
    Join Date : Apr 2015
    Posts : 12,849
    W10Prox64

    Quote Originally Posted by Samoreen View Post
    Problem solved by setting the Security Center service logon to System. Don't know why this had been changed.
    Glad you got it sorted! Please go ahead and mark the thread as solved. Cheers!
      My ComputerSystem Spec

 


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