Issues with malwarebytes need help

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  1. Posts : 5
    Windows 10
       #1

    Issues with malwarebytes need help


    So i have had some issues lately with my computer from a virus i do not know where from. So for starters my task manager opens blank and closes immediately later i try to open my malware bytes and it comes up with unable to connect to service it has a very long delay before it says it, so i go to my services and see it once and looks fine except not running i try to it doesn't work i cant remember what i did but it disappeared so now i have malware bytes and no service for it stuck in a loop. Please tell me what to do i have tried other virus removers and it says i'm clean. I just don't know why it wont let me use task manager and i cant run malware bytes any help appreciated. I am also not a computer expert so if you ask me something you might need to tell me exactly how to get to it.
    Attached Thumbnails Attached Thumbnails Issues with malwarebytes need help-screenshot-20-.png  
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  2. Bree's Avatar
    Posts : 18,708
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #2

    Welcome to TenForums @taygen

    There may be some malware processes that are preventing you using Task Manager and Malwarebytes. Use Rkill to stop them then, without restarting, try Malwarebytes again.

    When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools.
    https://www.bleepingcomputer.com/download/rkill/
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  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    Thank you for the suggestion but i ran it and it said no known issues so do i need to supply more information on my computer or more screen shots i have no clue what is wrong
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  4. Samuria's Avatar
    Posts : 6,051
    windows 10
       #4

    Run a online scanner Online Malware Detection ESET
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  5. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #5

    I see you have Norton on there - does that run? If so, can you run a full scan of drive C?
    Try this - ADWCleaner to get rid of problems.
    Downloads - AdwCleaner - ToolsLib
    .
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  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    Hello i finished the scanner for eset and it fixed my task manager but my malware bytes still says cannot connect to service and i checked my services under service.msc and malware bytes is not there anything els i have to do?
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  7. Bree's Avatar
    Posts : 18,708
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #7

    taygen said:
    i checked my services under service.msc and malware bytes is not there
    Sounds like your virus may have deleted the MalwareBytes service. You may need to reinstall Malwarebytes to repair this.
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  8. Posts : 5
    Windows 10
    Thread Starter
       #8

    Should i just install again or fully uninstall if so is it just under uninstall programs in control panel? EDIT
    Thank you so much tenforums and everyone on it who helped. I cant thank you enough you helped me solve all of my errors problems and viruses TY.
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  9. Porthos's Avatar
    Posts : 881
    Win 10
       #9

    1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
    2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)
      My Computers


  10. Posts : 5
    Windows 10
    Thread Starter
       #10

    Porthos said:
    1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
    2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)
    I resolved all my issues and fixed everything thank you so much for the help.
      My Computer


 
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