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  1.    10 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 5
    Windows 10

    Issues with malwarebytes need help


    So i have had some issues lately with my computer from a virus i do not know where from. So for starters my task manager opens blank and closes immediately later i try to open my malware bytes and it comes up with unable to connect to service it has a very long delay before it says it, so i go to my services and see it once and looks fine except not running i try to it doesn't work i cant remember what i did but it disappeared so now i have malware bytes and no service for it stuck in a loop. Please tell me what to do i have tried other virus removers and it says i'm clean. I just don't know why it wont let me use task manager and i cant run malware bytes any help appreciated. I am also not a computer expert so if you ask me something you might need to tell me exactly how to get to it.
    Attached Thumbnails Attached Thumbnails Screenshot (20).png  
      My ComputerSystem Spec
  2.    10 Sep 2017 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Welcome to TenForums @taygen

    There may be some malware processes that are preventing you using Task Manager and Malwarebytes. Use Rkill to stop them then, without restarting, try Malwarebytes again.

    When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools.
    https://www.bleepingcomputer.com/download/rkill/
      My ComputersSystem Spec
  3.    10 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Thank you for the suggestion but i ran it and it said no known issues so do i need to supply more information on my computer or more screen shots i have no clue what is wrong
      My ComputerSystem Spec
  4.    10 Sep 2017 #4
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,460
    windows 10

    Run a online scanner Online Malware Detection ESET
      My ComputerSystem Spec
  5.    10 Sep 2017 #5
    Join Date : Apr 2015
    Posts : 12,840
    W10Prox64

    I see you have Norton on there - does that run? If so, can you run a full scan of drive C?
    Try this - ADWCleaner to get rid of problems.
    Downloads - AdwCleaner - ToolsLib
    .
      My ComputerSystem Spec
  6.    10 Sep 2017 #6
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Hello i finished the scanner for eset and it fixed my task manager but my malware bytes still says cannot connect to service and i checked my services under service.msc and malware bytes is not there anything els i have to do?
      My ComputerSystem Spec
  7.    10 Sep 2017 #7
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by taygen View Post
    i checked my services under service.msc and malware bytes is not there
    Sounds like your virus may have deleted the MalwareBytes service. You may need to reinstall Malwarebytes to repair this.
      My ComputersSystem Spec
  8.    10 Sep 2017 #8
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Should i just install again or fully uninstall if so is it just under uninstall programs in control panel? EDIT
    Thank you so much tenforums and everyone on it who helped. I cant thank you enough you helped me solve all of my errors problems and viruses TY.
      My ComputerSystem Spec
  9.    11 Sep 2017 #9
    Join Date : Jul 2015
    Posts : 187
    Win 7 8 and 10

    1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
    2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)
      My ComputerSystem Spec
  10.    11 Sep 2017 #10
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Porthos View Post
    1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
    2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)
    I resolved all my issues and fixed everything thank you so much for the help.
      My ComputerSystem Spec

 
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