Windows 10: My computer has a virus

  1.    31 Jul 2017 #1

    My computer has a virus

    So there's two issues:

    1) My computer has a virus with the svcvmx program and anything related to it. My antivirus won't start or download. I've tried everything possible I could but nothing is happening.

    2) My Internet will connect but there's no Internet. I've tried to troubleshoot but its saying that my Ethernet and WiFi drivers aren't working when in actuality they're gone from the Device Manager list.
      My ComputerSystem Spec

  2. Posts : 19,880
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jul 2017 #2

    Had you already used Zemana Antimalware?

    If you had not already used it follow the steps in this link:
    How to remove Svcvmx.exe adware (Virus Removal Guide)

    Without internet access see if you can install on a flash drive.

    If you cannot do any of the above consider an in place upgrade repair to restore the operating sytem/drivers/internet and then using Zemana Antimalware and Malwarebytes.

    Download Windows 10

    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec

  3.    03 Aug 2017 #3

    Well, I don't have any Internet cause the drivers are missing and its hard to download on my phone.
      My ComputerSystem Spec

  4.    03 Aug 2017 #4

    You can try Kyhi's Recovery Tool, but you'd have to get to another working computer to download it, and make a boot-able flash drive/DVD.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    In the Tool, he has a wifi connection wizard which should work for you, (with the standard drivers in there), and you can run Malwarebytes Antimalware from the Tool (be sure to check the settings box to scan for rootkits). This is especially beneficial, because you'll run MBAM while the operating system is offline; making it easier to remove the infection while it's inactive.

    Perhaps a friend or neighbor has a computer you can borrow to download the Tool? Then boot to it, connect to the internet (if you can), update the virus definition database for MBAM, and run a full scan on the OS drive. If you're unable to connect to the internet, simply run MBAM as is - the existing virus database may be enough to render the infection harmless.

    Once complete, an in-place repair, as zbook suggests, would probably be in order.

    Note: The infection you mention would not disable your internet connection, because it's Adware, and requires an internet connection to perform its tasks. Something else is going on with your system.

    Remove the Svcvmx.exe Trojan

    If the Svcvmx.exe program is running on your computer, then you are infected with an ad clicking Trojan. This Trojan will constantly connect to remote sites and render them in the background. Any sites that are visited, though, will not be displayed to the user, and in most cases, the user will not even know the connections are being made. These sites are most likely being visited to generate advertisement revenue for the Trojan developer.
      My ComputerSystem Spec

  5.    03 Aug 2017 #5

    Another thing you might try first is the Windows Defender Offline Scan. It may be able to help you get control of the computer, at least enough to finish clearing out the infection.
    Windows Defender Offline Scan in Windows 10 Windows 10 Security System Tutorials
      My ComputerSystem Spec

  6. Borg 386's Avatar
    Posts : 21,185
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       04 Aug 2017 #6

    You could give RKill a try. You'll need to d/l it on a different computer you have access to that has a net connect. RKill attempts to terminate malware processes running in the background. Once the process is terminated, your AV or other malware scanner may be able to weed it out.

    I would suggest under the circumstances that you download several different filenames of the program, being that this malware is apparently limiting any programs that could remove it from running.

    If you run this, do NOT to reboot after it has run. Instead run your AV or any malware scanners you may wish to use.

    RKill Download

    RKill is a program that was developed at that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools. When finished it will display a log file that shows the processes that were terminated while the program was running.

    As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed.

    Below are a list of RKill download links using different filenames. We offer RKill under different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it please try a different filename offered below.
      My ComputerSystem Spec

  7.    04 Aug 2017 #7

    check you have not got any proxy settings setup redirecting you and set it to automatically detect settings.

    win + R inetcpl.cpl and the select connections lan settings, Next

    check the hosts file is clean by going to the command prompt and type the following command.

    type C:\windows\system32\drivers\etc\hosts

    once you have checked those settings you can go ahead and install a fresh copy of your network drivers

    at this point I would then attempt to enable F8 menu and boot into safe mode with networking enter the following command in command prompt.

    Enter the following command
    bcdedit /set {default} bootmenupolicy legacy

    this will give you the F8 menu options back when you reboot.

    when finished you can put them back to normal

    bcdedit /set {default} bootmenupolicy standard

    now you check your anti virus with updates if this fails login to a boot environment using an anti virus of your choice.

    Click image for larger version. 

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    also another thing to check if this fails go to win + R services.msc and check that the network connection services are running

    Click image for larger version. 

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    Hope this helps some if you have any questions please just ask.
      My ComputerSystem Spec

  8. Posts : 19,880
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Aug 2017 #8

    Consider the following:
    Find a computer that you can install:
    1) Zemana antimalware
    2) Rkill
    3) any other software known to eradicate the malware
    4) purchase a hardware enclosure (they are inexpensive)
    5) place the affected drive into the hard drive enclosure
    6) run the antimalware programs on the affected drive
      My ComputerSystem Spec


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