Windows Defender Security Center Won't Stay Open

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  1. Hydrate
    Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       New #11

    elprice7345 said:
    Removed Norton, got Defender working, Reinstalled Norton and still have the same problem.

    I noticed a couple of differences between my computers. The Defender settings screens look different.

    The good defender settings only shows a version for Antimalware. Bad settings shows version numbers for all items.

    The Security & Maintenance screen on the bad computer thinks the Windows firewall is off and doesn't see that the Norton Firewall is on.

    I'm presuming the screen shots from the good computer are correct since Defender is working correctly.

    Is that what the screens should look like?

    What other steps can I take?
    None of your screenshots work. I suggest uploading them to tinypic.com or imgur.com and then posting a direct link within your post please.

    Screenshots would be helpful.
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  3. elprice7345
    Posts : 12
    Windows 10 x64
    Thread Starter
       New #12

    Good Security and Maintenance Settings:
    http://i68.tinypic.com/2r75ysg.jpg

    Bad Security and Maintenance Settings:
    http://i65.tinypic.com/ws7fiq.jpg

    Good Defender Settings:
    http://i64.tinypic.com/23jjyih.jpg

    Bad Defender Settings:
    http://i66.tinypic.com/hrh30y.jpg
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  4. Eagle51
    Posts : 1,471
    Win10 Home x64 - 1809
       New #13

    Hey elprice7345,
    Have you checked Windows Firewall in Services? (It should be running and set to automatic)
      My Computers
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  6. elprice7345
    Posts : 12
    Windows 10 x64
    Thread Starter
       New #14

    Eagle51 said:
    Hey elprice7345,
    Have you checked Windows Firewall in Services? (It should be running and set to automatic)
    Windows Firewall service is running and set to automatic.
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  7. Hydrate
    Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       New #15

    Please attempt the solution listed in this thread here:

    Turn On or Off Windows Defender in Windows 10 Windows 10 Security System Tutorials

    Please report back to me.
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  8. elprice7345
    Posts : 12
    Windows 10 x64
    Thread Starter
       New #16

    Hydrate said:
    Please attempt the solution listed in this thread here:

    Turn On or Off Windows Defender in Windows 10 Windows 10 Security System Tutorials

    Please report back to me.
    Thanks @Hydrate! Followed Step 3 of Option 2 and rebooted ... problem solved!

    I'll keep an eye on it for the next couple of days and if all stays good, I will mark this thread closed.
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  9. elprice7345
    Posts : 12
    Windows 10 x64
    Thread Starter
       New #17

    A day later and all is still good! Thanks for your help!
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  10. Hydrate
    Posts : 124
    Windows 10.0.15063 (Version 1703) Pro 64-bit
       New #18

    Congratulations! I am glad Windows Defender is now fully functional with Norton. As I stated earlier, Windows defender can work in tandem and it is recommended (at least by myself) to have both since it runs occasional scans and provides a realtime shield if you configure it as such.
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  12. elprice7345
    Posts : 12
    Windows 10 x64
    Thread Starter
       New #19

    It's back ... rebooted today and the Defender setting window won't stay open. It opens fine for a few minutes after rebooting, but then I get a message in Action Center that says Windows firewall is turned off.

    After that, the Defender settings window won't stay open.

    Here's a screen capture from the Security and Maintenance window:
    http://i66.tinypic.com/i6a103.jpg

    Here's a screen capture from the Windows Settings screen:
    http://i65.tinypic.com/2gvr9j9.jpg

    Every time I try to open the Defender settings window I get the same error:
    Faulting application name: SecHealthUI.exe, version: 10.0.15063.0, time stamp: 0x58ccbce5
    Faulting module name: SecHealthUIDataModel.dll, version: 0.0.0.0, time stamp: 0x58ccbc8d
    Exception code: 0xc0000005Fault offset: 0x000000000015b847
    Faulting process id: 0x2510
    Faulting application start time: 0x01d2f8dff0ad4e99
    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUI.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUIDataModel.dll
    Report Id: 7bafdac5-1afa-4284-b8eb-efce5bb642a3
    Faulting package full name: Microsoft.Windows.SecHealthUI_10.0.15063.0_neutral__cw5n1h2txyewy
    Faulting package-relative application ID: SecHealthUI

    I also get this error after each reboot:
    "The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall."
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  13. elprice7345
    Posts : 12
    Windows 10 x64
    Thread Starter
       New #20

    Not sure if this is a Windows or Norton issue, so I started a thread on the Norton board and didn't have any more luck.
    https://community.norton.com/en/foru...omment-7548631

    If anyone has any further suggestions, let me know.
      My Computer
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