I think, at this point, if you can post a picture of the screen at startup, it would help us to determine if a real WU is trying to install {displaying the message "do not turn off your computer"=Normal} or it's a fake message generated by malware {red box=Not Normal}. Take it with your phone, if screenshot is not possible.
If you could get to System Restore, that tells me that you can get to the RE, so Safe Mode will be under Startup Settings in Advanced Options
I followed the above instructions and deleted 16+ GB of data. Then was able to enter secure mode, where I used windows defender to identify and delete two trojans which had been present since May. Windows defender hadn't caught them previously; maybe they are newly identified. Couldn't download in secure mode.
On return to regular mode, a blue box appeared, bearing white lettering. Again this box froze the screen, disabled task master and couldn't be deleted. Again this box offered three links, to "upgrade now", "upgrade later" or "sleep". Can it be that the blue background color is sufficient authentication?
Is this the right time to shut down the W-10 upgrade on start-up (Task Master did work immediately on start up) and then download and run Malwarebytes? Seems logical now.
Wondering if anyone has actually clicked on the blue box with white test, and what ensued.
"this box offered three links, to "upgrade now", "upgrade later" or "sleep"."
This appears legitimate but to be sure, take a screen shot or phone photo of the screen and post so we can see what you see. Highly unlikely the trojans have anything to do with your issue. Good Luck
Hi.
Just to be sure the system is clean, you could boot from Kyhi's rescue media, connect to the internet, and either update and run Malwarebytes, or run an online ESET scan.
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
Agree with the others though, a pic of what you're seeing would be very helpful.
I haven't copied it electronically, but this is the full text in its latest version:
"The newest Windows feature update is here
"It's ready to install - with new features and apps, this one could take a little longer than other updates. You decide when to make it happen!
"Ready? Restart now. Not ready? Pick a time that works for you.
_______ _________ _______
" /Restart/ /Pick a time/ /Snooze/ "
/----------/ /---------------/ /----------/
If possible, personally, I would try a system Reset. Files should be able to be saved, maybe not some apps.
Settings/UpdateRecovery/Reset
Or a System Restore System Restore Windows 10
This blog includes an image of the genuine item...
https://blogs.windows.com/windowsexp...eators-update/
I don't think this is a virus. This is exactly what happened when my laptop received the creator's update.
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