Notifocation of W-10 update genuine? Freezes computer, can"t verify. Solved

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  1. Posts : 1,499
    Windows 10 Home

    I think, at this point, if you can post a picture of the screen at startup, it would help us to determine if a real WU is trying to install {displaying the message "do not turn off your computer"=Normal} or it's a fake message generated by malware {red box=Not Normal}. Take it with your phone, if screenshot is not possible.

    If you could get to System Restore, that tells me that you can get to the RE, so Safe Mode will be under Startup Settings in Advanced Options
      My ComputerSystem Spec

  2. Posts : 7
    windows 7, borrowed. (10 is disabled presently)
    Thread Starter

    I followed the above instructions and deleted 16+ GB of data. Then was able to enter secure mode, where I used windows defender to identify and delete two trojans which had been present since May. Windows defender hadn't caught them previously; maybe they are newly identified. Couldn't download in secure mode.

    On return to regular mode, a blue box appeared, bearing white lettering. Again this box froze the screen, disabled task master and couldn't be deleted. Again this box offered three links, to "upgrade now", "upgrade later" or "sleep". Can it be that the blue background color is sufficient authentication?

    Is this the right time to shut down the W-10 upgrade on start-up (Task Master did work immediately on start up) and then download and run Malwarebytes? Seems logical now.

    Wondering if anyone has actually clicked on the blue box with white test, and what ensued.
      My ComputerSystem Spec

  3. Posts : 1,499
    Windows 10 Home

    "this box offered three links, to "upgrade now", "upgrade later" or "sleep"."

    This appears legitimate but to be sure, take a screen shot or phone photo of the screen and post so we can see what you see. Highly unlikely the trojans have anything to do with your issue. Good Luck
      My ComputerSystem Spec

  4. Josey Wales's Avatar
    Posts : 19,892
    20H1 64 Bit

    Ron S said: View Post
    Will try. Don't know whether task manager will come up using alt/ctrl/delete on the keyboad during the update. I'll let you know.
    Just right click on the taskbar and choose task Manager.
      My ComputerSystem Spec

  5. simrick's Avatar
    Posts : 15,528

    Just to be sure the system is clean, you could boot from Kyhi's rescue media, connect to the internet, and either update and run Malwarebytes, or run an online ESET scan.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    Agree with the others though, a pic of what you're seeing would be very helpful.
      My ComputerSystem Spec

  6. Posts : 7
    windows 7, borrowed. (10 is disabled presently)
    Thread Starter

    I haven't copied it electronically, but this is the full text in its latest version:

    "The newest Windows feature update is here

    "It's ready to install - with new features and apps, this one could take a little longer than other updates. You decide when to make it happen!

    "Ready? Restart now. Not ready? Pick a time that works for you.
    _______ _________ _______
    " /Restart/ /Pick a time/ /Snooze/ "
    /----------/ /---------------/ /----------/
      My ComputerSystem Spec

  7. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit

    If possible, personally, I would try a system Reset. Files should be able to be saved, maybe not some apps.


    Or a System Restore System Restore Windows 10
      My ComputerSystem Spec

  8. Bree's Avatar
    Posts : 12,402
    10 Home x64 (1903) (10 Pro on 2nd pc)

    Ron S said: View Post
    I haven't copied it electronically, but this is the full text in its latest version...
    This blog includes an image of the genuine item...
      My ComputersSystem Spec

  9. Posts : 32
    Windows 10

    I don't think this is a virus. This is exactly what happened when my laptop received the creator's update.
      My ComputerSystem Spec

  10. Josey Wales's Avatar
    Posts : 19,892
    20H1 64 Bit

    It is NOT a virus period, anyone that says it is is misinformed-Period!
      My ComputerSystem Spec

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