New
#31
I found on a website, “https://forums.malwarebytes.com/topi...moval-process/”
From there I was able to download 2 files:
mbam-clean-2.3.0.1001.exe
mb3-setup-consumer-3.1.2.1733.exe
Followed instructions on site.
I did read that someone had some problems with mbam-clean. I also found on
“https://community.norton.com/en/foru...-tool-released” that
mb-clean-3.1.0.1002.exe seems to be a replacement for mbam-clean-whatever....exe
On site above – “…forums.malwarebytes.com…” there are Warnings. Please read these before you proceed
Paid PRO / PREMIUM version
- WARNING:
Above - download 2 files: mbam-clean-2.3.0.1001.exe, and mb3-setup-consumer-3.1.2.1733.exe
Open Malwarebytes program.
If Pro / Premium, then make sure you have your License Key, and (if needed) License ID.
Select “Account” or whatever gets you to >>> Select “Deactivate License”.
Close Malwarebytes program.
In Windows Tray, Click Malwarebytes. Select “Quit Malwarebytes”.
Use Windows Add Remove programs to remove Malwarebytes program.
Run “mbam-clean…exe” or “mb-clean…exe”. Reboot when prompted.
After rebooting it may give your further instructions. Follow them.
Otherwise… Run/install newest Malwarebytes-install program “mb3-setup-consumer-3.1.2.1733.exe”
You may need to reboot after installing.
Open Malwarebytes program.
If Pro / Premium, then set your License Key, and (if needed) License ID.
Hopefully, everything should be working correctly now.
That quick solution doesn't work for everyone, as stated in the MBAM Admin's last post here:
[Fixed] - Database update causing protection and scans to fail - Malwarebytes 3 - Malwarebytes Forums
I had to do the MBAM Clean (link on post #1), and it offered to re-install 3.1.2. And all was well.
Interesting TC cause when I went to that link, the Last Posted Msg said this, from the Admin.
Posted 2 hours ago (edited) The issue is now fixed. To get things working normally again simply open Malwarebytes and click on "Current" next to where it says Updates in the Dashboard and it should download and install working databases. If it is able to successfully update but protection still is not working, then please try right-clicking the Malwarebytes tray icon next to your system clock and select Quit Malwarebytes and then open Malwarebytes once again from your START>Programs menu or from the shortcut located on your Desktop.
If the issue persists, then please try restarting your PC.
If you have any further issues, please create a new topic and one of our team members will assist you.
Thank you again for all your patience, we really appreciate it and thank you for using Malwarebytes.
Edited 1 hour ago by exile360
Which is basically all I needed to do....
The official what happened.
Database update incident - Malwarebytes 3 - Malwarebytes Forums