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  1.    13 May 2017 #1
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop

    Unable to re install malwarebytes


    Good day to all.
    Had an issue with desktop yesterday regarding Malwarebytes so decided to uninstall MB using revo uinstaller then run cleaner.
    Now to the crunch after restarting the pc tried to reinstall MB but failed a box came up on screen as per image
    Running the latest windows 10 home.
    Any hep please.
    Click image for larger version. 

Name:	malwarebytes failed 13.05.2017.jpg 
Views:	34 
Size:	20.7 KB 
ID:	134752
      My ComputerSystem Spec
  2.    13 May 2017 #2
    Join Date : Oct 2013
    South Central Texas
    Posts : 151
    Windows 10 Pro x64

    Try running the Malwarebytes - Clean tool (AKA: MB-Clean). It supposedly removes all traces of Malwarebytes allowing a fresh install. You can download it from here (2nd post):

    Malwarebytes Support Tools - Malwarebytes 3 - Malwarebytes Forums
      My ComputerSystem Spec
  3.    13 May 2017 #3
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Hi thanks for that info followed the links. I hope I did correctly.

    Click image for larger version. 

Name:	2017-05-13 19_08_29-Malwarebytes Support Tools - Malwarebytes 3 - Malwarebytes Forums and 1 more.jpg 
Views:	26 
Size:	11.8 KB 
ID:	134821

    mb-check-results.zip

    mb-clean-results.txt

    Hope they are okay.

    I'm sending this from another pc.
    Many Thanks.
      My ComputerSystem Spec
  4.    13 May 2017 #4
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by dafydd View Post
    Good day to all.
    Had an issue with desktop yesterday regarding Malwarebytes so decided to uninstall MB using revo uinstaller then run cleaner.
    Now to the crunch after restarting the pc tried to reinstall MB but failed a box came up on screen as per image
    Running the latest windows 10 home.
    Any hep please.
    Click image for larger version. 

Name:	malwarebytes failed 13.05.2017.jpg 
Views:	34 
Size:	20.7 KB 
ID:	134752
    Hi.
    Please describe the issue you were having which caused you to uninstall MBAM? Do you suspect an infection? Is there an AV on the system? What else have you run, if anything?
      My ComputerSystem Spec
  5.    13 May 2017 #5
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Since last Tuesdays updates it all looked okay.
    But yesterday I failed to open the MB, Not saying its the latest update is to blame.
    Done nothing else just tried to uninstall and reinstall to see what the fault was. I used the revo uninstaller to get rid of the MB , But it keeps showing up in the revo after uninstall and reboot.
    Have run the MB cleaner with no luck that box appears on screen with error. That's about it.What I've done and of course did the log files you req. Just failed to delete the MB completely.
    Many thanks.
      My ComputerSystem Spec
  6.    13 May 2017 #6
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Did you try right-clicking the tool and selecting Run as Administrator?
    Can you try running the removal tool while booted into safe mode?
      My ComputerSystem Spec
  7.    14 May 2017 #7
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Good morning
    Yes got it I decided to do a system restore to before the last update.
    Now another issue the start button don't work on the left mouse click it opens up on the right can access tiles etc.Any help on that Please.
    Many Thank You's.
      My ComputerSystem Spec
  8.    14 May 2017 #8
    Join Date : Feb 2017
    Home
    Posts : 479
    Windows 10 Home x64, V1709 (16299.64)

    Mouse Properties? Maybe right & left buttons swapped in the update?
      My ComputersSystem Spec
  9.    14 May 2017 #9
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by dafydd View Post
    Good morning
    Yes got it I decided to do a system restore to before the last update.
    Now another issue the start button don't work on the left mouse click it opens up on the right can access tiles etc.Any help on that Please.
    Many Thank You's.
    So, the tool didn't work when run as Administrator, and it also didn't work when run in safe mode?
      My ComputerSystem Spec
  10.    14 May 2017 #10
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Hi thanks to all.
    Eventually got it all working okay. Between all the help you all gave somehow it solved the problem.
    Once again Many Thank You to all very much appreciated. Once again your help saved me.
    David.
      My ComputerSystem Spec

 
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