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  1.    06 May 2017 #1
    Join Date : May 2017
    Posts : 4
    Windows 10

    How long do pc repair shops usually take to fix my problem?


    I dropped my laptop off at a local computer repair shop (Enterprise).
    I had a virus that wouldn't let me login into Windows. The technician left me a voicemail last night saying "he will probably be able to restore the system to an earlier date and it was technically in the diagnostic stage" There closed until Monday and I didn't get a chance to ask him how long this would take.

    Does anyone have an idea? Keep in mind, it's a small store and there was only one person working when I dropped my pc off.

    I wouldn't think it would take longer than a few hours but I could definitely be wrong.
    Thanks!!!


    .
      My ComputerSystem Spec
  2.    06 May 2017 #2
    Join Date : Apr 2015
    Posts : 12,841
    W10Prox64

    Hi.
    Depends on the infection, if the restore points still exist or if they were wiped out by the infection. Hard to say.
      My ComputerSystem Spec
  3.    06 May 2017 #3
    Join Date : Jul 2015
    Northern Nevada
    Posts : 47
    Windows 10 Home x64

    If the restore points still exist and he is able to access them, maybe a few hours, once they re-open. If the restore points got toasted, he'll have to do a re-install in all likely-hood. It kind of depends on the size of the drive, the size of the restore points and the specific virus,...
      My ComputerSystem Spec
  4.    06 May 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,926
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Ditto all the above. Also involved is the time it takes to back up the client's data to a different drive such as images, documents, etc. I frequently use a Linux Mint LiveDVD [bootable] to do the copying so as to get around some of the restrictions in Windows and/or the infection.
      My ComputerSystem Spec
  5.    06 May 2017 #5
    Join Date : Oct 2014
    Posts : 364
    Win 10 Home Build 1709 16299.19 64bit

    Wish you had posted here first. Our panel of experts may have saved you $$$$.

    Seriously, many knowledgeable ppl on this forum. If you like, describe your issue. Perhaps we can prevent an overcharge.
      My ComputerSystem Spec
  6.    06 May 2017 #6
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Sorry if I sound all over the place. If anything doesn't make sense please ask me to clarify.

    I posted my problem when it first happened, unfortunately it was on another forum. I got a lot of replies and tried a lot of different keyboard combinations to try and boot into the advanced menu. I even used a different computer to download the Windows 10 ISO tool to a usb drive. When I tried to use it on my pc I couldn't find the usb option in the boot menu.
    Then someone said the usb drive should have been prepared to support GPT / UEFI- BIOS (I didn't even know about this) and to use the application Rufus to format and create a bootable drive. But I couldn't do that bc I had no way to download this Rufus app. At that point it's been 3 days since I got the virus and I'm really frustrated. That's why I bought it to the repair shop.
    I really wish I came to this site when it happened. I really think you guys could have given me the correct instructions.

    Thanks for your feedback. I really appreciate it
      My ComputerSystem Spec
  7.    06 May 2017 #7
    Join Date : Apr 2015
    Posts : 12,841
    W10Prox64

    Okay but that tells us nothing about the infection(?)
      My ComputerSystem Spec
  8.    06 May 2017 #8
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Sorry!!

    I have a virus and found out its malware known as Rogue.Tech-Support. When I attempt to start Windows It locked my screen and displayed a "Error code: 0x00AEM001489 with a warning about detecting suspicious activities and a support number to call. I realized it was the virus.
      My ComputerSystem Spec
  9.    06 May 2017 #9
    Join Date : Mar 2017
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)

    Once you get your laptop back, learn how to create a periodic system image so you won't have to send it out for repair next time. Many of the infections are so nasty that it is almost impossible to return your system to a normal state. FYI, I was a member of a different forum that specialized in virus removal and it was not uncommon for people to work on an infection for 3 weeks or more. Now, it wasn't the infection removal that took that long. It was trying to find and repair the damage that was done (and left behind) by the infection.

    With that said, I would recommend you download and learn how to use Macrium Reflect Free:
    https://www.macrium.com/reflectfree

    You can download the v6 User's Guide here:
    https://www.google.com/url?sa=t&rct=..._C7Jrg&cad=rja

    Good luck,

    WOT
      My ComputersSystem Spec
  10.    06 May 2017 #10
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by WOT View Post
    Once you get your laptop back, learn how to create a periodic system image so you won't have to send it out for repair next time. Many of the infections are so nasty that it is almost impossible to return your system to a normal state. FYI, I was a member of a different forum that specialized in virus removal and it was not uncommon for people to work on an infection for 3 weeks or more. Now, it wasn't the infection removal that took that long. It was trying to find and repair the damage that was done (and left behind) by the infection.

    With that said, I would recommend you download and learn how to use Macrium Reflect Free:
    https://www.macrium.com/reflectfree

    You can download the v6 User's Guide here:
    https://www.google.com/url?sa=t&rct=..._C7Jrg&cad=rja

    Good luck,

    WOT
    Wow I hope it's not a few weeks. Thanks for the links, I saved them and will use them when I get it back
      My ComputerSystem Spec

 
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