Windows 10: Nasty virus and no login option after restarting my pc

  1.    03 May 2017 #1

    Nasty virus and no login option after restarting my pc


    I have a nasty virus I'm trying to deal with so I switched to safe mode then restarted my laptop. My pc started but the usual login option is gone. There's no way for me to sign in. I tried different keyboard combinations but nothing.

    I appreciate any help thank you!!
      My ComputerSystem Spec

  2. Borg 386's Avatar
    Posts : 21,219
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       03 May 2017 #2

    Generally if the OS is that compromised, your best & safest bet would be to do a reinstall.

    However, you can opt to d/l & run a AV boot disk. This will run before the OS boots & attempt to repair the system.

    Fortunately, most antivirus companies develop and maintain disk images for antivirus rescue discs, which you can burn on a CD/DVD or write on a bootable USB memory stick. Most antivirus rescue discs are delivered as ISO files, although some antivirus companies prefer to offer tools for creating rescue discs that are built into their security products. To make it easier for you to create your own antivirus rescue discs, here are the 11 best discs you can use.
    11 Top free bootable antivirus rescue discs for Windows PCs | Digital Citizen
      My ComputerSystem Spec

  3.    03 May 2017 #3

    kellabella83 said: View Post
    I have a nasty virus I'm trying to deal with so I switched to safe mode then restarted my laptop. My pc started but the usual login option is gone. There's no way for me to sign in. I tried different keyboard combinations but nothing.

    I appreciate any help thank you!!
    Hi kellabella83 and welcome to Tenforums.
    Have to say, I agree with Borg:
    Borg 386 said: View Post
    Generally if the OS is that compromised, your best & safest bet would be to do a reinstall.

    However, you can opt to d/l & run a AV boot disk. This will run before the OS boots & attempt to repair the system.



    11 Top free bootable antivirus rescue discs for Windows PCs | Digital Citizen
    Do you know what it is you're infected with?
      My ComputerSystem Spec

  4. WOT's Avatar
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)
       03 May 2017 #4

    I agree with @Borg 386 and @simrick:

    The best cure for a nasty malware infection is either a clean install or a restore from a recent image backup.

    The malware removal process is relatively easy.
    However, repairing the damage (already) done can be quite difficult and very time consuming.

    Good luck,

    WOT
      My ComputersSystem Spec

  5.    03 May 2017 #5
      My ComputerSystem Spec

  6.    03 May 2017 #6

    RickC said: View Post
    Thanks for that @RickC.
    @kellabella83:
    Please go to another "clean" computer and download Kyhi's rescue media ISO.
    Windows 10 Recovery Tools - Bootable Rescue Disk - - Windows 10 Forums
    Be sure to download the correct bit-depth for your system (32 or 64 bit).

    MOUNT the ISO by right-clicking and select MOUNT or OPEN WITH WINDOWS EXPLORER.
    This will assign a drive letter to the ISO. Copy all the files over to an empty flash drive.

    Boot the infected system using the flash drive.
    Use the internet connection software available in Kyhi's rescue environment to connect to the internet.
    Open Malwarebytes Antimalware, update the virus definitions and run a quick scan - delete everything it finds, then run a full scan on your operating system drive, and delete everything it finds.

    Save the logs to the flash drive for uploading here.

    Once cleaned, boot into your normal desktop.

    When you get to this point, we'll need to do some final cleanup.
      My ComputerSystem Spec

  7.    04 May 2017 #7

    I also got something on my PC the other day and had to do a clean install to get it working again.

    Out of the 3 browsers on my PC(IE11,EDGE & FF it would only let me open Firefox and then it would not let me download anything from that and everthing would just say it couldn't initialize......System restore would not work either.....WD scans showed nothing.
      My ComputerSystem Spec

  8.    04 May 2017 #8

    munk1955 said: View Post
    I also got something on my PC the other day and had to do a clean install to get it working again.

    Out of the 3 browsers on my PC(IE11,EDGE & FF it would only let me open Firefox and then it would not let me download anything from that and everthing would just say it couldn't initialize......System restore would not work either.....WD scans showed nothing.
    Glad you got that sorted. Sometimes a clean install is best. But, making Macrium Reflect system images is even better.
    Backup and Restore with Macrium Reflect - Windows 10 Backup Restore Tutorials

    .
      My ComputerSystem Spec

  9. Borg 386's Avatar
    Posts : 21,219
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       05 May 2017 #9

    A system image can be a lifesaver when something catastrophic hits. It's especially a good idea to have one considering ransomware is running rampant on the net.
      My ComputerSystem Spec


 

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