Windows 10: Trojan, Trojan.Generic? Solved

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  1. AndreTen's Avatar
    Posts : 14,157
    Windows 10 (Pro and Insider Pro)
       01 May 2017 #21

    Vikdal said: View Post
    I do have Administrator rights to open other things, but i just don't have higher rights than this program that stops me from running the AWCleaner. What file are you talking about, the html? i would not recommend opening it then

    The picture i get when trying to run AWCleaner is difficult to get, but it looks similar to this.
    https://gyazo.com/da0bdcaa06859ee53507d99d316b8619
    few posts back by you...

    Also, Do you want me to post the MBAR log files here? from both the first and 2nd time i ran it?
    dencal said: View Post
    Have you tried running link on post #16.
    It does not install on your computer....its run from the cloud.
    Agree
      My ComputersSystem Spec

  2.    01 May 2017 #22

    dencal said: View Post
    Have you tried running link on post #16.
    It does not install on your computer....its run from the cloud.
    Running it Right now
      My ComputerSystem Spec

  3.    01 May 2017 #23

    Here you go
    Trojan, Trojan.Generic? Attached Files
      My ComputerSystem Spec

  4. AndreTen's Avatar
    Posts : 14,157
    Windows 10 (Pro and Insider Pro)
       01 May 2017 #24

    Vikdal said: View Post
    Here you go
    You have to reboot PC and scan again. You was hit by Adware.Elex malware. Scanning with HitmanPro should do the rest. Please report back,

    We'll have to check that Administrator rights problem again (preventing running Malwarebytes)
      My ComputersSystem Spec

  5.    01 May 2017 #25

    Okay so Hitmanpro was done running it found 1 malware and 1 Trojan. What to do next? haha

    Pictures of what it found: https://gyazo.com/51db5a4bc560ff45d398bd4eb8dd806e and
    https://gyazo.com/9a4c1b95beb330df07f33cff22e351e7
      My ComputerSystem Spec

  6. AndreTen's Avatar
    Posts : 14,157
    Windows 10 (Pro and Insider Pro)
       01 May 2017 #26

    Vikdal said: View Post
    Okay so Hitmanpro was done running it found 1 malware and 1 Trojan. What to do next? haha

    Pictures of what it found: https://gyazo.com/51db5a4bc560ff45d398bd4eb8dd806e and
    https://gyazo.com/9a4c1b95beb330df07f33cff22e351e7
    Still traces of multiple infections on your system.

    SystemHealer and Goobzo. For both of them ADWcleaner and Malwarebytes are reccomended, but you can't run them. HitmanPro will only remove them if you start 30 day trial. Removal guides for them are malwaretips.com/blogs/system-healer-removal and malwaretips.com/blogs/pup-optional-goobzo-removal
      My ComputersSystem Spec

  7. dencal's Avatar
    Posts : 2,805
    W10 Pro + W10 Preview
       01 May 2017 #27

    Can you open Windows Defender? if so do the following.
    In Settings click on Update Security, then Windows Defender, open Windows Defender Security Centre.
    Open Virus and threat Protection, then Advanced Scan....tick third one down.....Windows Defender Offline Scan....see attachment
    Attached Thumbnails Attached Thumbnails offline scan.JPG  
      My ComputersSystem Spec

  8.    01 May 2017 #28

    dencal said: View Post
    Can you open Windows Defender? if so do the following.
    In Settings click on Update Security, then Windows Defender, open Windows Defender Security Centre.
    Open Virus and threat Protection, then Advanced Scan....tick third one down.....Windows Defender Offline Scan....see attachment
    I'll do this if what AndreTan, in post 26 does not work. Thanks again.

    update; I'm doing this next now. as i was not able to get MalwareBytes on the PC
      My ComputerSystem Spec

  9.    01 May 2017 #29

    A suggestion: Sophos Virus Removal Tool
    Overview of the Sophos Virus Removal Tool (SVRT) - Sophos Community

    Scroll down to find the download here:


    Click image for larger version. 

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    If that doesn't work, you guys may need to work from a FRST scan to manually ferret out the garbage, to at least get it to a point where ADWCleaner can be installed and run.

    Farbar Recovery Scan Tool Download

    .
      My ComputerSystem Spec

  10. AndreTen's Avatar
    Posts : 14,157
    Windows 10 (Pro and Insider Pro)
       01 May 2017 #30

    Vikdal said: View Post
    I'll do this if what AndreTan, in post 26 does not work. Thanks again.

    update; I'm doing this next now. as i was not able to get MalwareBytes on the PC
    @Vikdal if that windows defender offline scan doesn't enable Malwarebytes to run, please take simrik's advice and run farbar. Check "additional" in options and run scan. Post both .txt files.

    This will enable us to check what user accounts you have, if any are disabled etc...
      My ComputersSystem Spec


 
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