Windows 10: I think my computer downloaded a Trojan and I can't be rid of it. Help

  1.    29 Apr 2017 #1

    I think my computer downloaded a Trojan and I can't be rid of it. Help


    I'm having a lot of issues. My computer installed a virus as far as I searched it's possible it's i think a Rootkil or stayscreen sort of Trojan. I can't find my windows defender application nor can I install any virus software on my computer because I get the error message, "The requested resource is in use".
    I'm currently logged into my PC via safe mode. Please help me get rid of this thing!

    Windows 10
      My ComputerSystem Spec

  2. dencal's Avatar
    Posts : 2,801
    W10 Pro + W10 Preview
       29 Apr 2017 #2

    By "stayscreen" do you mean browser captured?...if so turn off computer, disconnect router from power source, wait a few seconds then reconnect power to router and fire up computer.
      My ComputersSystem Spec

  3.    29 Apr 2017 #3

    Rookit and smartservice I believe they're called. It's a Trojan that's got minor control on my computer. I BELIEVE. I'm not entire 100% Sure.
    It's installing a bunch of programs, its opening pornographic websites, ads and installed a new search engine on my browser. I've tried to scan one of my HDD with defender and it's telling me, "this app is turned off by group policy".
    And the application to run windows defender is gone.
    I cannot open anything virus scanning related nor install them. Even in safe mode.
    Last edited by xtreameGamer; 29 Apr 2017 at 04:52. Reason: Needed more info
      My ComputerSystem Spec

  4. dencal's Avatar
    Posts : 2,801
    W10 Pro + W10 Preview
       29 Apr 2017 #4

    Download Malwarebytes Anti-Rootkit Supplement from LINK
    Instructions are included...
    https://support.malwarebytes.com/cus...7176?b_id=6400
      My ComputersSystem Spec

  5. TairikuOkami's Avatar
    Posts : 3,326
    10.5 Home 1803 x64
       29 Apr 2017 #5

    xtreameGamer said: View Post
    Rookit and smartservice
    Indeed, it blocks known AV software, not just based on file name, but also based on digital signature.

    Remove The Requested Resource is in Use Error (Removal Guide)
      My ComputerSystem Spec

  6.    29 Apr 2017 #6

    TairikuOkami said: View Post
    Indeed, it blocks known AV software, not just based on file name, but also based on digital signature.

    Remove The Requested Resource is in Use Error (Removal Guide)
    Yep, that should take care of things.
      My ComputerSystem Spec


 

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