1.    29 Apr 2017 #1
    Join Date : Oct 2015
    Posts : 8
    Windows 7 & 10

    I think my computer downloaded a Trojan and I can't be rid of it. Help


    I'm having a lot of issues. My computer installed a virus as far as I searched it's possible it's i think a Rootkil or stayscreen sort of Trojan. I can't find my windows defender application nor can I install any virus software on my computer because I get the error message, "The requested resource is in use".
    I'm currently logged into my PC via safe mode. Please help me get rid of this thing!

    Windows 10
      My ComputerSystem Spec
  2.    29 Apr 2017 #2
    Join Date : Oct 2014
    Posts : 2,452
    W10 Pro + W10 Preview

    By "stayscreen" do you mean browser captured?...if so turn off computer, disconnect router from power source, wait a few seconds then reconnect power to router and fire up computer.
      My ComputersSystem Spec
  3.    29 Apr 2017 #3
    Join Date : Oct 2015
    Posts : 8
    Windows 7 & 10
    Thread Starter

    Rookit and smartservice I believe they're called. It's a Trojan that's got minor control on my computer. I BELIEVE. I'm not entire 100% Sure.
    It's installing a bunch of programs, its opening pornographic websites, ads and installed a new search engine on my browser. I've tried to scan one of my HDD with defender and it's telling me, "this app is turned off by group policy".
    And the application to run windows defender is gone.
    I cannot open anything virus scanning related nor install them. Even in safe mode.
    Last edited by xtreameGamer; 29 Apr 2017 at 04:52. Reason: Needed more info
      My ComputerSystem Spec
  4.    29 Apr 2017 #4
    Join Date : Oct 2014
    Posts : 2,452
    W10 Pro + W10 Preview

    Download Malwarebytes Anti-Rootkit Supplement from LINK
    Instructions are included...
    https://support.malwarebytes.com/cus...7176?b_id=6400
      My ComputersSystem Spec
  5.    29 Apr 2017 #5
    Join Date : Oct 2014
    Trnava
    Posts : 2,855
    Windows 10.4 Home 1709 x64

    Quote Originally Posted by xtreameGamer View Post
    Rookit and smartservice
    Indeed, it blocks known AV software, not just based on file name, but also based on digital signature.

    Remove The Requested Resource is in Use Error (Removal Guide)
      My ComputerSystem Spec
  6.    29 Apr 2017 #6
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by TairikuOkami View Post
    Indeed, it blocks known AV software, not just based on file name, but also based on digital signature.

    Remove The Requested Resource is in Use Error (Removal Guide)
    Yep, that should take care of things.
      My ComputerSystem Spec

 


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