New
#91
Glad for Maureen! Yes, quite an exercise, all over a printer!
Please verify the system has activated: All Settings>Update & Security>Activation
Suggestion: Install Macrium Reflect Free now, and make a baseline system image of the drive,
Is there a trojan csrss.exe? If so how do I eliminate it. - Page 2 - - Windows 10 Forums
Once she's got it all setup with anti-virus, anti-malware, printer, Office, password manager, etc., make another system image.
Make sure you select to "verify" the image as it's being made.
Then plan a schedule for regular images. If there is ever any infection, or hard drive failure, the image can be restored and she can be back in business in a matter of hours instead of days.
I just got a call from a friend of a friend, who has been scammed in a similar fashion 2 hours ago. The only difference is, it was a web site that popped up a window feigning infection and imminent loss of functionality.
Glad we got that sorted. Do you need instructions for reinstalling the O365? See Post #18.
If you make regular images, you will never have to do that again - both your system and hers.
Happy to help. I HATE these scammers and will do anything I can to defeat them!
Until tomorrow.