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  1.    24 Apr 2017 #51
    Join Date : Apr 2017
    Posts : 44
    Win 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    That's fine. That's one of the W10 Home generic keys - confirms that this system was upgraded.



    Okay, I think we will be installing 1703, Creators Update (latest).



    If no installed programs list (I use Ccleaner because it's easy), do you have that written down so we can get all her personally installed programs back on? All I know of is Office. Belarc included this list. If you photographed all pages of Belarc, you will have it.

    She had no personal files on the system at all?
    No personal files.
      My ComputerSystem Spec
  2.    24 Apr 2017 #52
    Join Date : Apr 2017
    Posts : 44
    Win 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    One question: Does she use iTunes? Is that installed on there?

    The reason I ask is, if she does, the system should be de-registered with Apple, as they have a limited amount of non-iOS devices you can install iTunes on, that's all.
    No iTunes
      My ComputerSystem Spec
  3.    24 Apr 2017 #53
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Okay, so, here we go.

    Plug the power cord into the laptop. Remove any peripherals like external mouse, external monitor, external hard drives, etc. The only thing connected should be the flash drive with the W10 install media you made.

    Turn the system on, and start tapping the key which gives you the one-time boot selection. (tap tap tap...)
    This is usually F12, but depends on the system manufacturer. When then system first turns on, at the black screen there will usually be some indication at the bottom of the screen like: Press F12 for Boot Menu, Press F2 for BIOS, etc. If you can't figure it out, please advise the laptop specs and I'll look it up for you.

    Select to boot from the flash drive.

    Select to install Windows.

    Select language, time and keyboard.

    Select Install Now.

    When/if it asks for a product key, select I don't have a product key.

    If it shows multiple editions, select Windows 10 Home.

    Accept the license.

    Now select Custom Install.

    Click image for larger version. 

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    Highlight each partition on the drive, one at a time, and delete it. You'll probably find there are quite a few-there usually are with a W8>W10 upgrade. We want to clean install to a completely unallocated drive, to be sure everything that the scammers may have done, is gone.

    Click image for larger version. 

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    Proceed through the installation, create the user account, select privacy options, connect to the internet, etc.

    I would create a local account for her. She can always change it to an MS account later if she wants.

    Click image for larger version. 

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    Skip setting up Cortana for now. If she does that, she will need to use an MS account to login to her computer.

    Here's the tutorial, in case you need it:
    Clean Install Windows 10 - Windows 10 Installation Upgrade Tutorials

    Any questions, please ask. It's quite painless really.
      My ComputerSystem Spec
  4.    24 Apr 2017 #54
    Join Date : Apr 2017
    Posts : 44
    Win 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    Actually, it doesn't matter at this point, because I'm going to suggest during the install that we make a local account for her to login. If she wants to change that to an MS account later, it's very easy. But I hope her MS account password has been changed.
    She has changed the Google password.

    Do we change her Microsoft password using her pc using the following steps?


    • Press Ctrl+Alt+Delete, and then click Change a password.
    • Type your old password followed by a new password as indicated, and then type the new password again to confirm it.
    • Press Enter.
      My ComputerSystem Spec
  5.    24 Apr 2017 #55
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by Bruce SX View Post
    She has changed the Google password.

    Do we change her Microsoft password using her pc using the following steps?


    • Press Ctrl+Alt+Delete, and then click Change a password.
    • Type your old password followed by a new password as indicated, and then type the new password again to confirm it.
    • Press Enter.
    No, I would not change a password on a possibly compromised computer.
    Is it an MS account password, or a local account password?
      My ComputerSystem Spec
  6.    24 Apr 2017 #56
    Join Date : Apr 2017
    Posts : 44
    Win 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    No, I would not change a password on a possibly compromised computer.
    Is it an MS account password, or a local account password?
    I'm embarrassed to say, but I do not know the difference.
      My ComputerSystem Spec
  7.    24 Apr 2017 #57
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by Bruce SX View Post
    I'm embarrassed to say, but I do not know the difference.
    At the login screen of the computer, where you enter the password, does it just have, say, her first name, or is it an email address? If it's an email address, then it's an MS account.
      My ComputerSystem Spec
  8.    24 Apr 2017 #58
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Here's another way to check:

    Type account in the search box and look at the window that pops up.
    If it says Sign in with a Microsoft account instead, then she's using a local account and not an MS account.

    Click image for larger version. 

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      My ComputerSystem Spec
  9.    24 Apr 2017 #59
    Join Date : Apr 2017
    Posts : 44
    Win 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    Here's another way to check:

    Type account in the search box and look at the window that pops up.
    If it says Sign in with a Microsoft account instead, then she's using a local account and not an MS account.

    Click image for larger version. 

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    It says: can't sign in right now. go to account.live.com or use the last password you signed in with
      My ComputerSystem Spec
  10.    24 Apr 2017 #60
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by Bruce SX View Post
    It says: can't sign in right now. go to account.live.com or use the last password you signed in with
    Okay very good. This means she has changed her MS password, and that was how she was signing into the laptop. Good. That's what I needed to know.

    Okay, post #53...here you go.
    Is there a trojan csrss.exe? If so how do I eliminate it. - Page 6 - - Windows 10 Forums

    .
      My ComputerSystem Spec

 
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