Is there a trojan csrss.exe? If so how do I eliminate it.

Bruce SX said:

Yes, subscription is the word I should have used.

Now for the big one: The download to the flash drive is complete. I have the option now to press the finish button.

After that I'm not quite sure how to proceed. Please forgive my ignorance. The reason I ask is that it took me three separate tries to finally(after re-reading your capable posts) follow directions, and finally arrive at this point.

I certainly don't want to inadvertently fumble, and screw up her computer at this point.

.

Okay refresh my memory: You downloaded the W10 ISO using the Media Creation Tool, and the flash drive is plugged in to your computer or hers?

Bruce SX said:

Maybe you can smell the smoke.

I downloaded the Win10 ISO using her notebook. the flash drive plugged into her machine.

Yeah....hmmmm...I would have done that on your machine, but I think we'll be okay. Just click finish and let it close everything up, then "safely remove" the flash drive from her system and wait for her to get home.

Did you run Belarc Advisor and get a system inventory?

If she has O2013, O2016 or O365, then no worries on the program - we'll do that later.

If, when you run the system inventory, you find she has O2010 or earlier, make sure you have that keycode - we'll need it for re-installation. Those older versions are not linked to the online MS account.

Bruce SX said:

Will close up the flash drive, safely remove it and run Belarc? The reason I didn't run the Belarc was because I was still feeling my way around the download.

Yes. I realise you can't print it out, because the original issue was printer problems, so....please find another way to capture the information (keys) for any programs she may need to reinstall in the future. Perhaps take a snapshot with your phone/camera?

I'm calling it a night. Let's do the clean install tomorrow ok? (I'm 3 hours ahead of you.)