1.    04 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 1
    Windows 10

    Hackers remotely turning on our computer


    We have a problem: hackers are remotely turning on our computer at night.

    Fortunately, they don't seem malicious, but it's very unpleasant and needs to stop.What we've done so far to solve this:

    1. Looked at: How to Remotely Turn On Your PC Over the Internet.
    2. Tried to turn off Wake on LAN. Couldn't find anything in the motherboard manual about Wake on LAN.
    3. Turned off Wake on magic packet. Hackers came back anyway.
    4. Took it to the shop that built the PC. They too tried to turn off Wake on LAN, couldn't find it, ran a virus scan, and charged us lots of money. Hackers came back anyway.
    5. We looked around for other routes hackers might use. We got some Google hits on ports that might be open, say, to give access to remote service desk access. We didn't come up with anything decisive here.

    How should we proceed from here? Many thanks in advance for your help.

    Computer specs in question, not to be confused with the site computer specs:
    Motherboard: ASUS A55BM-E
    CPU: AMD A8-5600K APU with Radeon HD graphics
    RAM: 8GB
    Disk: 1 TB
    OS: Windows 10 Home
      My ComputerSystem Spec
  2.    04 Apr 2017 #2
    Join Date : Jul 2015
    Posts : 9,349
    Windows 10 Pro

    It's more than likely something connected to a USB port that is turning your computer on. Want to prove it? Just unplug the ethernet cable from the network card, if the computer still gets turned on, it's not hackers coming in through the network, nor network related at all. Then after it comes on again with the network cable unplugged, unplug everything that is plugged into USB ports and see if that stops it.
      My ComputerSystem Spec
  3.    04 Apr 2017 #3
    Join Date : Apr 2015
    Posts : 12,819
    W10Prox64

    Quote Originally Posted by clarisia2 View Post
    We have a problem: hackers are remotely turning on our computer at night.

    Fortunately, they don't seem malicious, but it's very unpleasant and needs to stop.What we've done so far to solve this:

    1. Looked at: How to Remotely Turn On Your PC Over the Internet.
    2. Tried to turn off Wake on LAN. Couldn't find anything in the motherboard manual about Wake on LAN.
    3. Turned off Wake on magic packet. Hackers came back anyway.
    4. Took it to the shop that built the PC. They too tried to turn off Wake on LAN, couldn't find it, ran a virus scan, and charged us lots of money. Hackers came back anyway.
    5. We looked around for other routes hackers might use. We got some Google hits on ports that might be open, say, to give access to remote service desk access. We didn't come up with anything decisive here.

    How should we proceed from here? Many thanks in advance for your help.

    Computer specs in question, not to be confused with the site computer specs:
    Motherboard: ASUS A55BM-E
    CPU: AMD A8-5600K APU with Radeon HD graphics
    RAM: 8GB
    Disk: 1 TB
    OS: Windows 10 Home
    Hi clarisia2 and welcome to Tenforums.
    Your router may have WOL setup, so check that out.
    If you have Teamviewer installed, uninstall it for now.
    Uncheck "Allow Remote Assistance" here:

    Click image for larger version. 

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    Unplug/disconnect the system from the internet before shutting down.

    See if that doesn't stop it from coming on during the night.

    What are these "hackers" doing with the system anyway? Can you tell?
      My ComputerSystem Spec

 


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