1.    25 Mar 2017 #1
    Join Date : Feb 2016
    Posts : 26
    Win 10

    Does a FACTORY RESET delete your Virus? Great Computer turns to Crap


    Ok, here's my interesting situation. Tried to download a game, then all sorts of spyware, adware, malware and probably viruses started downloading to my computer and taking over the memory. Eventually I started getting BSOD, and because the computer wouldn't stay on long enough to run my malware/virus scans, I was forced to do a FACTORY RESET. I went from WIN 10 to the original WIN 7 that the computer came with. Because I had to do a RESET all my stuff is out of date which is expected.

    To make a long story short, what was a perfectly running computer before the attempted game download, now I have a computer that freezes, error codes when trying to install windows updates, and my internet crashes. So my question is, even after a Factory Reset, is the virus removed or do you still have to do a virus scan?

    (My attempted AVAST virus scan won't even scan through..it gets stuck at "compatibility check").


    Also one more question...if your getting BSOD's...then how can you run win 10 in safe mode as the F8 button is disabled?

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      My ComputerSystem Spec
  2.    25 Mar 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,068
    Windows 10 Pro Build 1703

    Hi Fidel

    Some factory resets remove everything, others save stuff and in doing so save the malware.

    Myself I would copy the data off the device and I would then do a clean install following this tutorial.

    Clean Install Windows 10

    Once you are back up scan your data with malwarebytes. Copy it back to system.

    When you are fully restored look into and use Macrium Reflect. Saves you in situations like this.

    Edit 1:

    Since Windows 10 was on your machine it will re-activate once you install.
      My ComputerSystem Spec
  3.    25 Mar 2017 #3
    Join Date : Feb 2016
    Posts : 26
    Win 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi Fidel

    Some factory resets remove everything, others save stuff and in doing so save the malware.

    Myself I would copy the data off the device and I would then do a clean install following this tutorial.

    Clean Install Windows 10

    Once you are back up scan your data with malwarebytes. Copy it back to system.

    When you are fully restored look into and use Macrium Reflect. Saves you in situations like this.

    Edit 1:

    Since Windows 10 was on your machine it will re-activate once you install.
    Doesn't sound bad...I just have to buy some USB sticks.
      My ComputerSystem Spec
  4.    25 Mar 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,068
    Windows 10 Pro Build 1703

    You can also create an ISO on DVD.
      My ComputerSystem Spec
  5.    25 Mar 2017 #5
    Join Date : Apr 2015
    Posts : 12,831
    W10Prox64

    Ken is right suggesting you reinstall Windows 10 from scratch. Some infections can even survive a format. Once your data is backed up, be sure to do the custom installation and then delete all existing partitions on the system.
    Macrium images will help you easily recover from problems like this in the future.
      My ComputerSystem Spec

 


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