Windows 10: Page lockup

  1.    08 Feb 2017 #1

    Page lockup


    Running win 10 and keep getting this zenus message and to call microsoft to remove which is a scam. I just ctl,alt, delete and reboot and its gone. then maybe back in a day or so. Is not there a software that will block this and not let it on? I have 360 sercuriy on my unit
      My ComputerSystem Spec


  2. Posts : 530
    Windows 10 Home
       08 Feb 2017 #2

    Ben Daniels,

    Are you sure it is 'Zenus', or VenusLocker?

    If VenusLocker, see the following:

    Remove VenusLocker ransomware (.Venusf Files Encrypted Malware)

    Go to: Step 5
      My ComputerSystem Spec

  3.    10 Feb 2017 #3

    page lockup


    sorry the page I get says it is a ZEUS virus and hard drive will be deleted unless I call and they will tell me how to get rid of it. Says windows has detected it. Of course they will want money. All I do is alt crtl delete
      My ComputerSystem Spec


  4. Posts : 530
    Windows 10 Home
       10 Feb 2017 #4

    Ben Daniels,

    Some folks are reporting Zenus vs Venus, and then there is also Zeus! Keeps us totally confused!

    Let's try the following for starters...

    If you can, please download Malwarebytes Anti-Malware:
    Malwarebytes | Malwarebytes 3.0 Premium 14-day Free Trial

    Right-click on the MBAM icon and select: Run as Administrator
    Click Yes to accept any security warnings that appear.

    At the MBAM console, on the left pane, go to Scan > Custom Scan > Configure Scan
    Add a check to: Scan for Rootkits

    Click: Scan Now

    Note: The scan may take some time to finish, so please be patient.

    If potential threats are detected, ensure to check all the listed items, and click: Quarantine Selected

    While still in Scan results, click the View Report button
    In the window that opens click: Export
    Select: Text file (*.txt), and save the log to the Desktop.

    The log is also viewed by clicking on it on the reports list, then clicking the View Report button.

    Please attach the MBAM report for review.

    Note: If asked to restart the computer, please do so.
    Last edited by cottonball; 10 Feb 2017 at 19:34.
      My ComputerSystem Spec


 

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