1.    24 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 5
    Microsoft Windows 10 Pro

    chrome.exe - Application Error


    The error only occurs when I try to open the application from another application or locationRunning Chrome is NOT the problem. It only occurs when I try a link from another program, "chrome.exe - Application Error" "The application was unable to start correctly (0xc0000142). Click OK to close the application."When I tried to look up the error I didn't find anything useful. The options I found were for people who couldn't run chrome at all.the problem does not occur in firefox or explorer (don't just suggest change my browser) I would like to find a cureI have Windows 10 on my system and I have the latest chrome version and set as default browser. I'm using Kaspersky Total Security 2017 There was no problem with the Kaspersky 2015 version, it started in Kaspersky 2016 late last yearIf I exit Kaspersky all together the problem is not there, if I just pause Kaspersky it is still there. therefore I conclude that Kaspersky may have something to do with itKaspersky Tech had me do several test to no avail (at 70 years of age I am not too tech minded)I have checked for malware and virus, I have run scan on my drive no problemsMy Question is has anyone else experienced this problem and does anyone know of a fix
      My ComputerSystem Spec
  2.    24 Jan 2017 #2
    Join Date : Oct 2014
    Posts : 361
    Win 10 Home Build 1709 16299.19 64bit

    It only occurs when I try a link from another program

    Could you please give a specific example; type of link and program ?

    Have you checked/posted in the Kaspersky Forum ?
    https://forum.kaspersky.com/
      My ComputerSystem Spec
  3.    24 Jan 2017 #3
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    Padlington,

    Welcome to TenForums!

    This ol' hound may be able to help you.

    What Kasperski program are you running? Is it Kaspersky Total Security?

    If Kaspersky Total Security blocks an application that is reliable, add it to the Trusted list.

    Open Kaspersky, and in the lower left corner of the main application window, click: Settings
    In Settings, go to the Additional section and select: Threats and Exclusions

    In the Threats and Exclusions window, click: Specify trusted applications
    In the Trusted Applications window, click: Add

    Select Chrome from the list. (Only currently active applications are displayed).
    In the Exclusions for Application window, click: Add

    Find Chrome and click: open
    Then check the following boxes:

    Do Not Scan Before Opening
    Do Not Monitor Application Activity
    Do Not Inherit Restrictions From the Application's Parent Process
    Do Not Monitor Child Application Activity.

    Click Save and reboot your computer.

    See if it worked. Let us know.

    Reference:
    See the following: http://support.kaspersky.com/11444
      My ComputerSystem Spec
  4.    25 Jan 2017 #4
    Join Date : Jan 2017
    Posts : 5
    Microsoft Windows 10 Pro
    Thread Starter

    Yes I have kaspersky total security
    I have already tried that sorry it did not work
    I could not open this link from my email until I exited kaspersky
    I have found other people have had this problem and they have tried many fixes none have worked
    but I will persevere thanks for your interest
      My ComputerSystem Spec
  5.    25 Jan 2017 #5
    Join Date : Jan 2017
    Posts : 5
    Microsoft Windows 10 Pro
    Thread Starter

    Quote Originally Posted by torre View Post
    It only occurs when I try a link from another program
    Have you checked/posted in the Kaspersky Forum ?
    https://forum.kaspersky.com/
    Yes I have read all relevant post in their forum others have this problem not definite answers
    any link related to chrome will not open with kaspersky running
      My ComputerSystem Spec
  6.    25 Jan 2017 #6
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    Padlington,

    It appears the problem is related to Kasperski, and there are many users are experiencing the problem. Apparently the company has mentioned they will fix the issue with the next version of the program, but that may not happen in a good while.

    IMO, you should keep up with the issue monitoring the Kasperski forum. They are really the ones that can solve it.

    Good luck!
      My ComputerSystem Spec
  7.    25 Jan 2017 #7
    Join Date : Jan 2017
    Posts : 5
    Microsoft Windows 10 Pro
    Thread Starter

    thanks for all efforts I think cottonball is right
    I do have another anti virus program which is ok
    annoying part is you pay for a product and it has faults not right
      My ComputerSystem Spec
  8.    25 Jan 2017 #8
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    Padlington,

    I do have another anti virus program
    This concerns me. What other AV program do you have?
      My ComputerSystem Spec
  9.    25 Jan 2017 #9
    Join Date : Jan 2017
    Posts : 5
    Microsoft Windows 10 Pro
    Thread Starter

    be assured I am not running the AV while Kaspersky is live I mean I have a replacement if needed thanks
      My ComputerSystem Spec
  10.    25 Jan 2017 #10
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home



    Smart move!
      My ComputerSystem Spec

 


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