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Cannot login to Microsoft account, cortana, open edge, weather, store
Hello,
I have been using Windows 10 for just over a year (a recent convert from mac OS). i hope you guys can help me out.
I recently got infected with 3 trojans. Bitdefender picked them, quarantined them but after every reboot they came back. So I downloaded Malwarebytes which not only quarantined them effectively but also identified several more that bitdefender had not picked up. Now every thing is fine except for the following issues:
I cannot log on to microsoft account, cannot open store, use cortana, edge does not open, and weather app and Xbox do not open. I gave microsoft remote access but after several hours they came to the conclusion that system restore is the only option. Id like to avoid that since then I will loose my MS Office for which i dont have the original key anymore.
I have myself tried almost every trick mentioned on the internet - powershell, sfc/scannow but to no avail. If I create amother user, I can logon to my microsoft account from settings but store, edge, cortana, weather, xbox still do not open. Disabling malewarebytes, bitdefender or Zonealarm firewall do not help either.
I thought id post the Malewarebytes quarantine file here to see which registry key is causing this. I deleted the quarantined files so unfortunately cannot restore. Please any help will be appreciated. Thanks
-Scan Details-
Process: 0
(No malicious items detected)
Module: 1
Trojan.Agent.Generic, C:\PROGRAMDATA\1a5y2r3\1a5y2r3.dll, Quarantined, [822], [361811],1.0.1076
Registry Key: 9
Trojan.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\1a5y2r3, Quarantined, [822], [361818],1.0.1076
Trojan.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{6E4CC123-9FE4-4CCA-98E7-B4A034F33C86}, Quarantined, [822], [361812],1.0.1076
PUP.Optional.GeekBuddy, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\GeekBuddyRSP, Quarantined, [2245], [362758],1.0.1076
PUP.Optional.GeekBuddy, HKLM\SYSTEM\SOFTWARE\COMODO\CLPS 4, Quarantined, [2245], [342292],1.0.1076
PUP.Optional.ProductSetup, HKU\S-1-5-21-2729831988-1437708180-221547350-1001\SOFTWARE\PRODUCTSETUP, Quarantined, [17127], [242047],1.0.1076
PUP.Optional.GeekBuddy, HKLM\SOFTWARE\WOW6432NODE\GeekBuddyRSP, Quarantined, [2245], [342277],1.0.1076
PUP.Optional.InstallCore, HKU\S-1-5-21-2729831988-1437708180-221547350-1001\SOFTWARE\csastats, Quarantined, [8], [260986],1.0.1076
PUP.Optional.InstallCore, HKU\S-1-5-21-2729831988-1437708180-221547350-1001\SOFTWARE\ICSW1.19, Quarantined, [8], [239562],1.0.1076
Adware.NowUSeeIt, HKU\S-1-5-21-2729831988-1437708180-221547350-1001\SOFTWARE\NowUSeeItPlayer, Quarantined, [17727], [251334],1.0.1076
Registry Value: 13
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|DhcpNameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{3BA2EC9D-6173-450B-94C1-57EB50AB759B}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{524d1028-18e5-414b-b165-9a2f1eb0bcbe}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{58c88c07-ecd3-461e-bbbd-29b52d4b4f9c}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{8ba764f4-9314-4c3c-8767-0f7349d9e3cd}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{8c550166-f6a5-424b-bf91-faf0572aa982}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{afcd33ed-dd38-4deb-96ea-91e179e167c3}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{ddb5be6a-89ba-4ecd-aed0-2af67c98a7fc}|NameServer, Replaced, [46], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{ddb5be6a-89ba-4ecd-aed0-2af67c98a7fc}|DhcpNameServer, Replaced, [46], [-1],0.0.0
Trojan.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{6E4CC123-9FE4-4CCA-98E7-B4A034F33C86}|PATH, Quarantined, [822], [361812],1.0.1076
PUP.Optional.ProductSetup, HKU\S-1-5-21-2729831988-1437708180-221547350-1001\SOFTWARE\PRODUCTSETUP|TB, Quarantined, [17127], [242047],1.0.1076
PUP.Optional.WebBar, HKU\S-1-5-21-2729831988-1437708180-221547350-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\FEATURECONTROL\FEATURE_BROWSER_EMULATION|WBMAIN.EXE, Quarantined, [4306], [259463],1.0.1076
Data Stream: 0
(No malicious items detected)
Folder: 4
PUP.Optional.DNSUnlocker.ACMB2, C:\PROGRAMDATA\57c1b535-1743-1, Quarantined, [46], [182288],1.0.1076
PUP.Optional.DNSUnlocker.ACMB2, C:\PROGRAMDATA\57c1b535-2ed3-0, Quarantined, [46], [182288],1.0.1076
PUP.Optional.WebBar, C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\WEBBAR, Quarantined, [4306], [244762],1.0.1076
Trojan.Agent.Generic, C:\PROGRAMDATA\1a5y2r3, Quarantined, [822], [361811],1.0.1076
File: 4
PUP.Optional.WebBar, C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\WEBBAR\WB.LOG, Quarantined, [4306], [244762],1.0.1076
Trojan.Agent.Generic, C:\PROGRAMDATA\1a5y2r3\1a5y2r3.dll, Quarantined, [822], [361811],1.0.1076
Trojan.Agent.Generic, C:\ProgramData\1a5y2r3\169.tmp, Quarantined, [822], [361811],1.0.1076
Trojan.Agent.Generic, C:\WINDOWS\SYSTEM32\TASKS\1a5y2r3, Quarantined, [822], [361824],1.0.1076
Physical Sector: 0
(No malicious items detected)
(end)
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 1
Trojan.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{BA9F595B-7E22-44A8-AAF0-2A9B2EB5A226}, Quarantined, [822], [361812],1.0.1076
Registry Value: 1
Trojan.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{BA9F595B-7E22-44A8-AAF0-2A9B2EB5A226}|PATH, Quarantined, [822], [361812],1.0.1076
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 1
Trojan.Agent.Generic, C:\WINDOWS\TASKS\1A5Y2R3.JOB, Quarantined, [822], [361821],1.0.1076
Physical Sector: 0
(No malicious items detected)
(end)