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  1.    11 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 1
    Windows 10

    I have a virus but no AntiVirus programs will detect it.


    Hello!

    I have a virus that whenever I run Google Chrome and click on a new page, a pop up randomly appears and attempts to hide itself. The goal of the virus is to log my facebook information and hack my account, but luckily I blocked the app it attempts to enable. The problem is that it keeps popping up trying to enable the facebook app, but I can't find the process that causes it and my antivirus programs won't get rid of it (I've tried Avast, Malwarebytes, and AVG)

    Any ideas? Thank you
      My ComputerSystem Spec
  2.    11 Jan 2017 #2
    Join Date : May 2015
    Central IL
    Posts : 4,207
    Mac OS Sierra
      My ComputerSystem Spec
  3.    11 Jan 2017 #3
    Join Date : Oct 2014
    Posts : 2,452
    W10 Pro + W10 Preview

    Look in Task Manager and End Task of app which is causing the problem, shut down computer, then disconnect router.
    Reconnect router, start computer to check if cleared.
      My ComputersSystem Spec
  4.    11 Jan 2017 #4
    Join Date : Dec 2016
    Poland
    Posts : 90
    Windows 10 Pro

    I've tried Avast, Malwarebytes, and AVG


    I would add to this list Spyware Hunter: sometimes it makes miracles other programs can't even think of.
      My ComputerSystem Spec
  5.    11 Jan 2017 #5
    Join Date : Jan 2015
    Posts : 672

    Quote Originally Posted by Win10Pro View Post
    ...I would add to this list Spyware Hunter...
    Installing and using Spyware Hunter has been problematic for some and no problem at all for others -- seek counsel from others before adding Spyware Hunter or any other security program to your list.

    amended
    Last edited by RolandJS; 13 Jan 2017 at 10:55.
      My ComputerSystem Spec
  6.    11 Jan 2017 #6
    Join Date : Aug 2014
    Balayan, Batangas
    Posts : 412
    Windows 10 Pro 64-bit

    It probably got your AV compromised. Viruses can brainwash AVs into thinking they're not dangerous.
      My ComputersSystem Spec
  7.    11 Jan 2017 #7

    If you're having no luck after a couple of days, I would consider doing a clean format to be sure your system is properly clean.
      My ComputersSystem Spec
  8.    11 Jan 2017 #8
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    Run all our scans post results PCHF System Scans
      My ComputerSystem Spec
  9.    11 Jan 2017 #9
    Join Date : Aug 2015
    Posts : 750
    Windows 10 Home

    Try to run process monitor. You can download it here: Process Monitor It shows much more things then i.e. Process Explorer.
      My ComputerSystem Spec
  10.    12 Jan 2017 #10
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 16,894
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    Have you tried resetting Chrome to see if this solves the problem? Another option would be uninstall Chrome completely & reinstall it. Make sure to export your bookmarks before doing this.

    Reset Chrome settings to default - Chrome Help
      My ComputerSystem Spec

 
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