1. Joined : Jan 2017
    Posts : 4
    w10
       2 Weeks Ago #1

    avast free, w10 said it had closed all w10 security & I should uninsta


    I use windows 10 paid for with purchased PC.
    I installed avast free, w10 said it had closed all w10 security & I should de-install Avast s/ware, I did this using Avast uninstall s/ware downloaded from the i/net.
    After this I lost all my w10 features including i/net connection.
    Now I'm unable to do anything with w10 also cant re-install without an i/net connection.
    I've tried everything possible in W10 trouble shooting etc, modem shows as OK/drivers OK, nothing functions except programs/pictures/docs etc.

    What do you suggest, if anything, I have a backup but does not function without i/net connection?
    I've 2 other PC's, 1 W10 other W7 both paid for, both function with i/net etc?

    Thanks for any info in advance
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 1,456
    W10 Pro + W10 Preview
       2 Weeks Ago #2

    Can you open Settings, is so type Recovery in find a setting box for options.
    Attached Thumbnails Attached Thumbnails recov.png  
      My System SpecsSystem Spec


  3. Joined : Oct 2014
    Posts : 192
    Win 10 Home Build 1607 64bit
       2 Weeks Ago #3

    lago said: View Post
    10 said it had closed all w10 security & I should de-install Avast s/ware,

    Very unusual message, possible malware. Check dencal's message above.



      My System SpecsSystem Spec


  4. Joined : Jan 2017
    Posts : 4
    w10
       2 Weeks Ago #4

    dencal said: View Post
    Can you open Settings, is so type Recovery in find a setting box for options.
    I did as you suggested before also but tried again, It says 'unable to complete your request' also if I try the deleting files option.

    Thanks anyway!
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    Posts : 1,456
    W10 Pro + W10 Preview
       2 Weeks Ago #5

    It looks like you will have to reinstall.
    Using another computer to make an ISO, all instructions are on the following link.
    When it asks for key ignore as it is embedded on motherboard.

    Access Denied
    Attached Thumbnails Attached Thumbnails 2017-01-09_11h07_29 iso.png  
      My System SpecsSystem Spec


  6. Joined : Jan 2017
    Posts : 4
    w10
       2 Weeks Ago #6

    Thanks,
    I've downloaded, but will it delete all other files on the PC please?
      My System SpecsSystem Spec


  7. Joined : Oct 2014
    Posts : 1,456
    W10 Pro + W10 Preview
       2 Weeks Ago #7

    lago said: View Post
    Thanks,
    I've downloaded, but will it delete all other files on the PC please?
    You will have the choice....my advice is to do a clean install as you have a suspect infection, and keeping your old files might be unwise, though you could try retaining them first......if unsuccessful you could always do the clean install
    Would suggest in future you do backups, then if you get infected you have something to fall back on.
      My System SpecsSystem Spec


  8. Joined : Jan 2017
    Posts : 4
    w10
       2 Weeks Ago #8

    Hi again,
    I downloaded on my other w10 PC, but the problem PC wont accept the download.
    Message........... contact Microsoft, 0x800706D9-0X2000?
    As normal nothing much works as it should via Microsoft.
      My System SpecsSystem Spec


  9. Joined : Oct 2014
    Posts : 1,456
    W10 Pro + W10 Preview
       2 Weeks Ago #9

    Hi Lago
    You need to choose Custom Installation and format your HD.
    Scroll down on link to.....Doing a clean installation of Windows 10

    http://www.windowscentral.com/how-do...ion-windows-10
      My System SpecsSystem Spec


 


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