Blank screen trying to run Command Prompt as Admin or Install Virus So

Hello, i'm getting a Blank, Black screen when i try to run the Command prompt as an Admin, install McAfee Virus software and when trying to update to the latest Java update version. I'm not 100% sure, but this problem seems to have started after de-installing the MalwareBytes software, but not sure.

My account settings also show that i am the Administrator on this machine.

Thanks for any insights or pointers!
bk

Hello, yes i tried to install McAfee using the regular "...exe" file several times and got the blank screen when doing so, so i then thought that maybe it was because i wasn't running as Admin, so i tried running the Command Line as Admin just to see if i could and when i ran as Admin, i also got the blank screen and so then i tried to run the Java update just to check along those lines and i get the blank screen when running the Java updates as well and fyi, i definitely have some kind of virus on my machine as that's why i purchased McAfee and even as i'm typing this response, i'm getting a fading screen, thanks for your interest in this!

Hello, yes i was able to install the MalwareBytes software successfully about 1 week ago and when the trial ended, i uninstalled the software and after doing so, this problem arose, so it may be related, thanks again and will do on your second post!

cottonball said:

Where you able to install and run Malwarebytes Anti-malware?

Screen fading, posting quickly, thanks, had to reboot to get to IE, will check on MW report

Code:

Rkill 2.8.4 by Lawrence Abrams (Grinler)Page not found 2008-2016 BleepingComputer.comMore Information about Rkill can be found at this link: RKill - What it does and What it Doesn't - A brief introduction to the program - Anti-Virus, Anti-Malware, and Privacy Software started at: 12/26/2016 11:12:34 PM in x64 mode. (Safe Mode)Windows Version: Windows 10 Home Checking for Windows services to stop: * No malware services found to stop.Checking for processes to terminate: * No malware processes found to kill.Checking Registry for malware related settings: * No issues found in the Registry.Resetting .EXE, .COM, & .BAT associations in the Windows Registry.Performing miscellaneous checks: * ALERT: ZEROACCESS Reparse Point/Junction found!     * C:\Program Files\Windows Defender\ConfigSecurityPolicy.exe => <Unknown Target> [File] * Reparse Point/Junctions Found (These may be legitimate)!     * C:\WINDOWS\assembly\GAC_32\ISymWrapper\2.0.0.0__b03f5f7f11d50a3a\ISymWrapper.dll => <Unknown Target> [File]      * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\MXDWDRV.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PCL4RES.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PCL5ERES.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PCL5URES.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PCLXL.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PJLMON.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PS5UI.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\PSCRIPT5.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\UNIDRV.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\UNIDRVUI.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_ntprint.inf_31bf3856ad364e35_10.0.14393.0_none_0c566cf919081469\I386\UNIRES.DLL => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_policy.1.0.microsof..op.security.azroles_31bf3856ad364e35_10.0.14393.0_none_6eda7f57c51a08aa\Policy.1.0.Microsoft.Interop.Security.AzRoles.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_policy.1.2.microsof..op.security.azroles_31bf3856ad364e35_10.0.14393.0_none_be0fd33f89b5fc8c\Policy.1.2.Microsoft.Interop.Security.AzRoles.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_prnms003.inf_31bf3856ad364e35_10.0.14393.0_none_24254896323538cd\I386\PrintConfig.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_regasm_b03f5f7f11d50a3a_10.0.14393.0_none_ce15258cb5b44b28\RegAsm.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_regasm_b03f5f7f11d50a3a_4.0.14305.0_none_c7140e4409c3742a\RegAsm.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_regsvcs_b03f5f7f11d50a3a_10.0.14393.0_none_a1305033082743d8\RegSvcs.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_regsvcs_b03f5f7f11d50a3a_4.0.14305.0_none_9a2f38ea5c366cda\RegSvcs.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_startupapp-task-data_31bf3856ad364e35_10.0.14393.0_none_15dd750273cdf6b1\Startupscan.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.data.oracleclient_b77a5c561934e089_10.0.14393.0_none_aa36dccd7d57a1ef\System.Data.OracleClient.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.data.oracleclient_b77a5c561934e089_4.0.14305.0_none_a335c584d166caf1\System.Data.OracleClient.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.enterpriseservices_b03f5f7f11d50a3a_10.0.14393.0_none_8ca7a00d4e46fc57\System.EnterpriseServices.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.enterpriseservices_b03f5f7f11d50a3a_10.0.14393.0_none_8ca7a00d4e46fc57\System.EnterpriseServices.Wrapper.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.enterpriseservices_b03f5f7f11d50a3a_4.0.14305.0_none_85a688c4a2562559\System.EnterpriseServices.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.enterpriseservices_b03f5f7f11d50a3a_4.0.14305.0_none_85a688c4a2562559\System.EnterpriseServices.Wrapper.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.printing_31bf3856ad364e35_10.0.14393.0_none_449632b4d47180d8\System.Printing.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.printing_31bf3856ad364e35_4.0.14305.0_none_7a4dced68804f53b\System.Printing.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.transactions_b77a5c561934e089_10.0.14393.0_none_ca8bb4b608bd7385\System.Transactions.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.transactions_b77a5c561934e089_4.0.14305.0_none_c38a9d6d5ccc9c87\System.Transactions.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.web_b03f5f7f11d50a3a_10.0.14393.0_none_ae28acfcb6b33626\System.Web.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_system.web_b03f5f7f11d50a3a_4.0.14305.0_none_a72795b40ac25f28\System.Web.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationbuildtasks_31bf3856ad364e35_10.0.14393.0_none_21630ed5abd0bb72\PresentationBuildTasks.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationcffrasterizernative_31bf3856ad364e35_10.0.14393.0_none_9aeb2f12eca7a467\PresentationCFFRasterizerNative_v0300.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationframework.aero_31bf3856ad364e35_10.0.14393.0_none_03d98f8e66e6810d\PresentationFramework.Aero.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationframework.classic_31bf3856ad364e35_10.0.14393.0_none_c5bf1531881adeea\PresentationFramework.Classic.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationframework.luna_31bf3856ad364e35_10.0.14393.0_none_02b4686c67909890\PresentationFramework.Luna.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationframework.royale_31bf3856ad364e35_10.0.14393.0_none_bc0b00f10897b220\PresentationFramework.Royale.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationhostdll_31bf3856ad364e35_10.0.14393.0_none_41613d307e546ef8\PresentationHostDLL.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationhostexe_31bf3856ad364e35_10.0.14393.0_none_414a03487e73116a\PresentationHost.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationhostproxy_31bf3856ad364e35_10.0.14393.0_none_fbe0e6a3d824509c\PresentationHostProxy.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-presentationnative_31bf3856ad364e35_10.0.14393.0_none_281bdbd1a4d57c19\PresentationNative_v0300.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-reachframework_31bf3856ad364e35_10.0.14393.0_none_d17ffb27870eb395\ReachFramework.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-system.speech_31bf3856ad364e35_10.0.14393.0_none_5312c0327ae30337\System.Speech.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-terminalserverwpfwrapperexe_31bf3856ad364e35_10.0.14393.0_none_f5b50f8229f4b6ff\TsWpfWrp.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-uiautomationclientsideproviders_31bf3856ad364e35_10.0.14393.0_none_2611e05cacbb8fa9\UIAutomationClientsideProviders.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-uiautomationclient_31bf3856ad364e35_10.0.14393.0_none_abcec8279f9da23a\UIAutomationClient.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-uiautomationprovider_31bf3856ad364e35_10.0.14393.0_none_d5f2a14ce9471648\UIAutomationProvider.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-uiautomationtypes_31bf3856ad364e35_10.0.14393.0_none_2e67f164f945bfa2\UIAutomationTypes.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-windowsformsintegration_31bf3856ad364e35_10.0.14393.0_none_cb71df5ada2544bc\WindowsFormsIntegration.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wpf-xamlviewer_31bf3856ad364e35_10.0.14393.0_none_27641c78db4215c0\XamlViewer_v0300.exe => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wwf-system.workflow.activities_31bf3856ad364e35_10.0.14393.0_none_03bbc2d9d653e08a\System.Workflow.Activities.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wwf-system.workflow.componentmodel_31bf3856ad364e35_10.0.14393.0_none_5d39e9706c6adbfb\System.Workflow.ComponentModel.dll => <Unknown Target> [File]     * C:\WINDOWS\WinSxS\x86_wwf-system.workflow.runtime_31bf3856ad364e35_10.0.14393.0_none_3670ad90fe5c2d0f\System.Workflow.Runtime.dll => <Unknown Target> [File]Checking Windows Service Integrity:  * Ancillary Function Driver for Winsock (AFD) is not Running.   Startup Type set to: System * Base Filtering Engine (BFE) is not Running.   Startup Type set to: Automatic * DHCP Client (Dhcp) is not Running.   Startup Type set to: Automatic * Dnscache (Dnscache) is not Running.   Startup Type set to: Automatic * COM+ Event System (EventSystem) is not Running.   Startup Type set to: Automatic * Windows Firewall Authorization Driver (mpsdrv) is not Running.   Startup Type set to: Manual * Windows Firewall (MpsSvc) is not Running.   Startup Type set to: Automatic * NetBT (NetBT) is not Running.   Startup Type set to: System * Network Store Interface Service (nsi) is not Running.   Startup Type set to: Automatic * NSI Proxy Service Driver (nsiproxy) is not Running.   Startup Type set to: System * NetIO Legacy TDI Support Driver (tdx) is not Running.   Startup Type set to: System * NetIO Legacy TDI Support Driver (WinDefend) is not Running.   Startup Type set to: System * Security Center (wscsvc) is not Running.   Startup Type set to: Automatic (Delayed Start) * gagp30kx [Missing Service] * IEEtwCollectorService [Missing Service] * IoQos [Missing Service] * nv_agp [Missing Service] * TimeBroker [Missing Service] * tunnel [Missing Service] * uagp35 [Missing Service] * uliagpkx [Missing Service] * WcsPlugInService [Missing Service] * wpcfltr [Missing Service] * WSService [Missing Service] * agp440 [Missing ImagePath] * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath] * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath] * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL] * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]Searching for Missing Digital Signatures:  * No issues found.Checking HOSTS File:  * HOSTS file entries found:     0.0.0.1	mssplus.mcafee.comProgram finished at: 12/26/2016 11:16:15 PMExecution time: 0 hours(s), 3 minute(s), and 40 seconds(s)

cottonball said:

Somehow, IMO, the problem may not be a virus. However, we will make sure.

Did Malwarebytes leave a report on the Desktop?
If so, please post it.

Hello again, don't see a MW report, but i forgot to add, i shortened the file and also had to run in SafeMode, ok fading again, so will keep looking for MW report, thanks again!

Ok going to call it a night, thanks for you help, planning on dropping the computer off at a repair place this week, have a good one!