Blank screen trying to run Command Prompt as Admin or Install Virus So

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  1. cottonball
    Posts : 579
    Windows 10 Home
       New #11

    bobk544,

    It seems that at some point you dealt with the removal of a RootKit: ZeroAccess
    Perhaps Malwarebytes identified it, and was trying to deal with it.

    For now, see if you can do the following from normal Windows 10. If you can't, post back, and we will use an option outside of Windows.

    Please use the Farbar Recovery Scan Tool Download
    Save FRST to your Desktop.

    [Note: You need to run the version compatible with your system: 32 bit or 64 bit]
    Double-click FRST to run it.
    When the tool opens click Yes to the disclaimer.
    Next, press the Scan button.

    When done, the tool makes a log (FRST.txt) on the Desktop.
    Please provide it in your reply.

    The first time the tool is run, it makes another log: (Addition.txt).
    Also provide it in your reply.
      My Computer
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  3. bobk544
    Posts : 8
    windows 10
    Thread Starter
       New #12

    i may have already sent this


    Hi there cornball, I didn't see there were more post pages, but I was getting back to you because I was able to finally access the command line and install McAfee and what I realized was that all of my browser problems were with my Samsung monitor but not my Asus monitor, so I figured that the Samsumg driver must be infected, so I just changed my PC to only use the Asus monitor and I was then able to bring up the command line tool and then install McAfee, oh and before I did that, I did a complete Windows 10 restore thinking that would restore the command line, or the ability to execute ".exe" type files. So now that I've installed McAfee, i'm going to see if it was able to remove the Samsung driver virus, or whatever was only affecting my Samsung monitor. Sorry for not seeing your latest post, but thanks very much for trying to help and I will let you know how it goes in a bit, thanks again for your time and consideration!
      My Computer
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  4. bobk544
    Posts : 8
    windows 10
    Thread Starter
       New #13

    Ok cb, i ran McAfee and it didn't find any viruses, but i still have a virus or something associated with my Samsung monitor, but not my Asus monitor, so i went to Display Settings and turned off the link to the Samsung and things seem to be ok now just using the Asus monitor. So i guess what i'm going to do now is re-download the Samsung monitor driver and see if that makes a difference, thanks again cb!
      My Computer
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  6. cottonball
    Posts : 579
    Windows 10 Home
       New #14

    bobk544,

    Download the Samsung monitor driver is a good idea.
      My Computer
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