Windows 10: Message re. quarantined file keeps appearing!

  1.    19 Nov 2016 #1

    Message re. quarantined file keeps appearing!


    I use Avast which is very good indeed but over the last 3 days every time I boot up my laptop a message appears in blue box which says 'file found and quarantined' or something like that. I quickly click on the ! in the corner of box but there is no info and the box disappears and appears again the next time I log in after switching of the laptop.

    I went into Avast and found quarantine history but there was none! So I did a complete scan and nothing came up.

    After the blue box appeared and disappeared I went to launch a program and another blue box appeared in the middle of the screen which said 'NSIS Error - Error loading installation' I clicked out of this box and all was ok - but this box now appears occasionally on my screen.

    Are the two problems connected and what can I do to sort this out?

    I restored my system to a few days before this started to happen but this has made no difference.

    Help any one!!

    Moggie
      My ComputerSystem Spec


  2. Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       19 Nov 2016 #2

    Hi:

    This thread at MS forum may have something for you:
    http://answers.microsoft.com/en-us/w...3-557e5d0e9f26
    (It predates Windows 10, but the possible reasons for the error and maybe some of the fixes might still work.)

    Can you please post a screen shot of the error message?
    (I am concerned that you may be infected with malware.)

    MM
      My ComputerSystem Spec

  3.    19 Nov 2016 #3

    Thanks Moxie Momma from uk
    it is not happening at the moment but when it does i will send you a screen shot however........................................after you came back to me this morning i looked through all my programs and noticed that last week a program called pokki had appeared (i had not downloaded it!)

    it looked like something to do with apps and i do not use apps at all (i am elderly). i uninstalled the program immediately. could this have been anything to do with the messages?

    thanks again
    moggie
      My ComputerSystem Spec


 

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