Bitlocker Used, 10 Character Mixed Case Windows Password - Crackable?

Hi,

The data on the laptop isn't *that* sensitive, it contains customer invoices/data and some login information for some customer accounts, which I've changed now anyway. I'd just prefer it wasn't viewed.

Basically, the laptop I had died (actually the screen backlight went so it was impossible to use without plugging into an external display) and it had to be returned to the manufacturer for repair. Obviously it could be ANYONE repairing it at the other end.

The SSD is encrypted with BitLocker (no startup PIN or USB key required in this instance unfortunately) and there is a Windows password of 10 or more characters. I actually can't remember the Windows password now myself, I changed it before it was collected to increase security, there's no problem if I can't remember it once it's returned as I backed up the data already. The Windows password is unique, mixed case with numbers special characters and at least 10 characters, and won't be in any online password list.

I was just after a bit of reassurance that the data would be secure from a repair engineer that fancied taking a peek at what was on my laptop. Pretty sure it would be a mammoth task to get at the data.

The laptop uses a TPM module 1.2 and is on a Windows 10 Pro x64 platform.

Thanks for reading, I appreciate any replies.

It is forum policy to not assist with issues with passwords as we have no way of confirming a user's ownership of, or responsibility for, the hardware involved.

This is in no way any form of allegation with the particular user in any thread but a general safety procedure.

It may be possible for a local IT professional to solve the particular issue, and check on any ownership matters - This is the recommended action for these issues

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