1.    30 Oct 2016 #1
    Join Date : Apr 2016
    Posts : 62
    Windows 10

    Hitman Pro Alert on new computer


    Hello,

    I have a license for Hitman Pro Alert, wondering if there is a way to transfer that to a new Windows PC. I can't find anything on their website about it. Actually, I can't find any way to contact support at all for this program. Does anyone know if the license can be transferred or how to contact the company? (As much as I like their product, if the current situation of not being able to contact support continues, I may not continue with them when the license does expire.)
      My ComputerSystem Spec
  2.    30 Oct 2016 #2
    Join Date : Apr 2015
    Posts : 13,174
    W10Prox64

    Quote Originally Posted by Smiley1 View Post
    Hello,

    I have a license for Hitman Pro Alert, wondering if there is a way to transfer that to a new Windows PC. I can't find anything on their website about it. Actually, I can't find any way to contact support at all for this program. Does anyone know if the license can be transferred or how to contact the company? (As much as I like their product, if the current situation of not being able to contact support continues, I may not continue with them when the license does expire.)
    Have a look here:
    Product Key and Activation Issues - SurfRight

    The maximum amount of allowed activations has been reached. You are trying to activate your product key on more computers then you purchased a license for. Please contact our support department and mention your Cleverbridge Reference Number or Product Key you wish to activate: support@surfright.com
    I would email them and ask what the procedure is for moving to a new computer.
      My ComputerSystem Spec
  3.    31 Oct 2016 #3
    Join Date : Apr 2016
    Posts : 62
    Windows 10
    Thread Starter

    Contacted them, hopefully they get back to me soon. For now I'm back on the 'free 30 day trial', so at least I do have something.
      My ComputerSystem Spec
  4.    31 Oct 2016 #4
    Join Date : Apr 2015
    Posts : 13,174
    W10Prox64

    Quote Originally Posted by Smiley1 View Post
    Contacted them, hopefully they get back to me soon. For now I'm back on the 'free 30 day trial', so at least I do have something.
    Let us know what the outcome is. Thanks.
      My ComputerSystem Spec
  5.    31 Oct 2016 #5
    Join Date : Jan 2015
    Posts : 713

    I have emailed them a few times; my work laptop's HitmanPro Alert "loses" the activation a few times a year; they answer emails pretty quick; they would reset my activations. One thing I've noticed: within HitmanPro's license mini-board, the license never appears in the box, it looks like that item is no longer a license version - but it is; Before I caught on, I would reactivate, check mini-board, reactivate, check mini-board -- finally realized the license number is not visible.

    I almost forgot, I think you can "move" [I agree with you, not "copy"] the license from one computer to another -- just email Surfright to reset the activation count for the new computer.
      My ComputerSystem Spec

 


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