malware/ trojan attacking browsers

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  1. Posts : 62
    windows 10 64 bit
       15 Oct 2016 #1

    malware/ trojan attacking browsers

    Hi there, to cut a long story short , my sisters toshiba satellite was running very very slow . ;installed adware cleaner and malwarebytes and ran it .... it found many problems . I quarantined them and removed them but they came back ! The browsers have been taken over by or searching .com ? So now after a week of trying to remove this problem . Folowing all instructions on how to remove from each browser and their short cuts I began using my computer to download tools to try and fix the problem ....; in doing so I have managed to download something with bundled adware onto my toshiba qosmio and I now have problems opening any browser ! Ibhave adwcleaner installed which i have ran many times . This removes all the problems found but they return ? After 2 weeks now I downloaded the windows defender offline tool - onto disc . Ran it . It found a trojan and malware . Removed them . On restarting the problems have not gone away ! I cannot even turn windiws defender on now !!! Driving me crazy,,,, any help would be very appreciative ---- cheers ---Neil
      My ComputerSystem Spec

  2.    15 Oct 2016 #2

    Please download and save FRST 64bit or FRST 32 bit to your Desktop.

    Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

    Make sure that Addition option is checked.
    Press Scan button.
    It will produce a log called FRST.txt in the same directory the tool is run from.
    Please copy and paste log back .
    The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe).

    Disable your antivirus prior to the scan!!
    Download z o e k . e x e version
    Save the file to your desktop.
    Right click Zoek.exe and run as administrator.
    Copy and the items below and paste them into Zoek.

    ipconfig /flushdns;b
    reset chrome;

    Now hit the run script button.
    The log will appear after a reboot, a
    lso you can find it on the C: drive.
    Post the log in your next reply.

    Download the eScanAV Anti-Virus Toolkit (MWAV)
    Save the file to your desktop.
    Right click run as administrator.
    A new icon will appear on your desktop.
    Right click run as administrator on new icon.
    Click on the update tab.

    Once you have updated the program, make sure the settings are the same as the picture below.

    Once you have made sure the settings match the picture, hit the Scan & Clean button.
    Upon scan completion, click View Log.

    Copy and paste entire log into your next reply.
    Note: Reboot if needed to remove infections.

    Step 4: Adware Removal Tool.

    Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

    Hit Ok.

    Hit next make sure to leave all items checked, for removal.

    The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, then OK again to finish up. Post log generated by tool.

      My ComputerSystem Spec

  3. Posts : 62
    windows 10 64 bit
    Thread Starter
       16 Oct 2016 #3

    Thanks for the reply. Im now having to use a tablet to reply as all my browsers are now not working on my toshiba qosmio !
      My ComputerSystem Spec

  4. Posts : 62
    windows 10 64 bit
    Thread Starter
       16 Oct 2016 #4

    phant0m2017 said: View Post
    Thanks for the reply. Im now having to use a tablet to reply as all my browsers are now not working on my toshiba qosmio !
    Oh wait on, I have managed to get firefox to work.its taking a while to open and ie wont work...
      My ComputerSystem Spec

  5. dencal's Avatar
    Posts : 2,847
    W10 Pro + W10 Preview
       16 Oct 2016 #5

    If you can open Task Manager...under Processes tab highlight any browser shown working and click on End Task.
    Close down this might be a high jacked webpage linked to your router.
    Disconnect Router......reconnect router then restart computer to see if it solves your problem.
      My ComputersSystem Spec

  6. Posts : 62
    windows 10 64 bit
    Thread Starter
       16 Oct 2016 #6

    Hit a bit of a stumbling block. Ive managed to download the eScan AV toolkit and ran the scan but there was no scan spyware option like in the picture ?
      My ComputerSystem Spec

  7. Posts : 62
    windows 10 64 bit
    Thread Starter
       16 Oct 2016 #7

    I ran the scan and saved the log but after restarting thr system after the scan I can no longer get online ?
      My ComputerSystem Spec

  8. Posts : 62
    windows 10 64 bit
    Thread Starter
       16 Oct 2016 #8

    I opened task manager and did what you recommended but I have now plugged the router back in and restarted but no browser is letting me get back onto windows 10 forum
      My ComputerSystem Spec

  9. Posts : 62
    windows 10 64 bit
    Thread Starter
       17 Oct 2016 #9

    I have internet explorer , moz. Firefox and chrome - none of them are working now
      My ComputerSystem Spec

  10.    17 Oct 2016 #10

    Sounds like a bootable virus/rootkit scanner would be your best bet at this point.
    You'll need access to a computer to download and create the media.
    Five portable antivirus and antimalware tools to carry with you at all times - TechRepublic
    How to create a Bitdefender Rescue CD
    You've got a rootkit going there, that's why they keep coming back.
    It's also possible to download Kyhi's rescue media and boot the systems from it, then run Malwarebytes Antimalware.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My ComputerSystem Spec

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