malware/ trojan attacking browsers

phant0m2017 · 20 Oct 2016

I never knew a hidden admin. Account existed as I have probably been into safe mode maybe 1 or 2 times ever !!!

phant0m2017 · 20 Oct 2016

Hi there...im in safe mode- i click on the desktop google chrome icon . It opens. I click the 3 dotsbin the top right corner. Click on settingsband a blank black page opens with my bookmarks strip up the top but no settings show ?

simrick · 20 Oct 2016

phant0m2017 said:

Hi there...im in safe mode- i click on the desktop google chrome icon . It opens. I click the 3 dotsbin the top right corner. Click on settingsband a blank black page opens with my bookmarks strip up the top but no settings show ?

Hmmmm....is that all you have for browsers - Chrome, Internet Explorer and Edge? I guess, just do IE and Edge, then worry about resetting Chrome when you get back into normal mode.

phant0m2017 · 20 Oct 2016

No I had moz. Firefix too --- that was a piece of cake. Click reset . Job sorted. Chrome and ie edge could be a little more complicated

simrick · 20 Oct 2016

phant0m2017 said:

No I had moz. Firefix too --- that was a piece of cake. Click reset . Job sorted. Chrome and ie edge could be a little more complicated

Okay, well, whatever you can't reset in safe mode, save for normal mode. Finish the scans, finish the resets...do the Sophos Remediation tool in normal mode. Hopefully this will get things sorted for you
I will be AFK for a couple hours (sorry - can't be helped).

phant0m2017 · 20 Oct 2016

No worries mate ,,, I need to head out too,,, cheers

phant0m2017 · 20 Oct 2016

Rkill log.txt

phant0m2017 · 20 Oct 2016

AdwCleaner[S1].txt

phant0m2017 · 20 Oct 2016

JRT.txt

phant0m2017 · 20 Oct 2016

cannot run sophos clean as i have no internet connection. i downloaded that from another computer , put it on a usb stick and transferred to my desktop.