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  1. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #61

    need to sleep. my head is done in enough for one day !
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,117
    W10Prox64
       20 Oct 2016 #62

    phant0m2017 said: View Post
    need to sleep. my head is done in enough for one day !
    Yes, get some sleep. Thanks for the logs.

    If this still exists on the system, please change the extension to "old" (i.e. abril.exe.old)

    C:\Users\NEIL\AppData\Local\Apps\2.0\abril.exe

    Open Services and stop/restart the following:

    * DHCP Client (Dhcp) is not Running.
    Startup Type set to: Automatic

    * Windows Firewall (MpsSvc) is not Running.
    Startup Type set to: Automatic

    You posted a scan log for ADWCleaner. I need to know if you let it delete everything it found - that would be the clean log AdwCleaner[C1].txt or [C2] etc. ADWCleaner would have rebooted the machine to finish the cleaning.

    Were you able to run the Sophos Remediation tool or no? Are you running Bitdefender on the system normally (instead of Windows Defender?)
      My System SpecsSystem Spec


  3. Joined : Apr 2015
    Posts : 9,117
    W10Prox64
       20 Oct 2016 #63

    If you can't get the Sophos Remediation tool running, please download and run FRST (be sure to choose the correct bit depth for your system, 32 or 64).
    Farbar Recovery Scan Tool Download
    Make sure the Addition.txt box is checked. Run the scan only. It will create 2 logs, please post them both.
    FRST.txt and Addition.txt
    These will be located in the same directory as the FRST application (usually Desktop). I'll have a look at those and see if we can't ferret out some of this manually.
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       20 Oct 2016 #64

    phant0m2017,

    IMO, You should run these two programs mentioned by Samuria in Post #2::
    malware/ trojan attacking browsers - Windows 10 Forums

    FRST, and also the Zoek tool.

    They are excellent tools used in the Malware Removal arena.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       21 Oct 2016 #65

    Hi there ... I just gone into the app data file and there is no Abril.exe file . All that exists is Abril application. Abril .installlog , abril.installstate , abril.stt and installUtil.installLog + a file folder 76A16W2K.1VV. And a file folder named Data. And an STS file
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       21 Oct 2016 #66

    I am now in services . In safe mode ! The windows firewall is already set on automatic . Also the DHCP client is also already set on automatic .
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       21 Oct 2016 #67

    Running Zoek now . During the run script process a box has appeared . ipconfig.exe - system error box .....it says the program can't start because DNSAPl.dll is missing from your computer . Try reinstalling the program to fix this problem ???
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       21 Oct 2016 #68
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       21 Oct 2016 #69
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       21 Oct 2016 #70

    i wasnt able to run the SOPHOS remediation tool as i cant get online. i dont have Bitdefender on my computer. i only made a bitdefender rescue CD when instructed to. with the ADWcleaner i did clean everything it found.
      My System SpecsSystem Spec


 
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