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  1. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #51

    I never knew a hidden admin. Account existed as I have probably been into safe mode maybe 1 or 2 times ever !!!
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #52

    Hi there...im in safe mode- i click on the desktop google chrome icon . It opens. I click the 3 dotsbin the top right corner. Click on settingsband a blank black page opens with my bookmarks strip up the top but no settings show ?
      My System SpecsSystem Spec


  3. Joined : Apr 2015
    Posts : 9,117
    W10Prox64
       20 Oct 2016 #53

    phant0m2017 said: View Post
    Hi there...im in safe mode- i click on the desktop google chrome icon . It opens. I click the 3 dotsbin the top right corner. Click on settingsband a blank black page opens with my bookmarks strip up the top but no settings show ?
    Hmmmm....is that all you have for browsers - Chrome, Internet Explorer and Edge? I guess, just do IE and Edge, then worry about resetting Chrome when you get back into normal mode.
      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #54

    No I had moz. Firefix too --- that was a piece of cake. Click reset . Job sorted. Chrome and ie edge could be a little more complicated
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,117
    W10Prox64
       20 Oct 2016 #55

    phant0m2017 said: View Post
    No I had moz. Firefix too --- that was a piece of cake. Click reset . Job sorted. Chrome and ie edge could be a little more complicated
    Okay, well, whatever you can't reset in safe mode, save for normal mode. Finish the scans, finish the resets...do the Sophos Remediation tool in normal mode. Hopefully this will get things sorted for you
    I will be AFK for a couple hours (sorry - can't be helped).
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #56

    No worries mate ,,, I need to head out too,,, cheers
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #57
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #58
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #59
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #60

    cannot run sophos clean as i have no internet connection. i downloaded that from another computer , put it on a usb stick and transferred to my desktop.
      My System SpecsSystem Spec


 
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