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  1.    19 Oct 2016 #21
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    I can not do this as the scan offline button is greyed out
      My ComputerSystem Spec
  2.    19 Oct 2016 #22
    Join Date : Oct 2014
    Posts : 2,493
    W10 Pro + W10 Preview

    Can you turn on "Limited Periodic Scanning"?...
      My ComputersSystem Spec
  3.    19 Oct 2016 #23
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    Where can I find this option .?
      My ComputerSystem Spec
  4.    19 Oct 2016 #24
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    Oh wait up . I found it. No that is also greyed out. I cannot use windows defender . When I try to turn on it tells me this app. Is turned off by group policy!
      My ComputerSystem Spec
  5.    19 Oct 2016 #25
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64

    Quote Originally Posted by phant0m2017 View Post
    Hi there , I ran the kyhi,s disc again and ran the malwarebytes . The results were clear . There were no threats. But after that I ran the bit defender disc and 2 threatsvshowedbup . Application.agent.mz and trojan.genericKD.2754010 - I chose disinfect from the drop down box when the scan had finished but that failed - said 2 threats still presrnt on system. Then tried delete from drop down box but would not delete .
    That's not good. When you ran Malwarebytes, did you do a custom scan and check the box for rootkits?
    Here's another offline (bootable) one you could try:
    Using the Sophos Bootable Anti-Virus (SBAV) tool on an infected computer - Sophos Community

    Both items you list as found threats show in the Sophos database as recoverable.

    Once back in the operating system, run this:
    Malware Clean Up Tool | Breach Remediation with Sophos Clean


    Also, if you have a restore point in your system from before the infection, that would be another option.
      My ComputerSystem Spec
  6.    19 Oct 2016 #26
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    No I did not do a custom scan . Will do it now then try the sophos tool ---- will get back to you once its complete , cheers
      My ComputerSystem Spec
  7.    19 Oct 2016 #27
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    Just ran the custom scan and no threats with malwarebytes !!!
      My ComputerSystem Spec
  8.    19 Oct 2016 #28
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    I just created the iso . Now running it .
      My ComputerSystem Spec
  9.    19 Oct 2016 #29
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    Which option do I choose --- $ophos rec. Scan or sophos advanced scan ?
      My ComputerSystem Spec
  10.    19 Oct 2016 #30
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    Do i need to run the option.......Rename infected files ?
      My ComputerSystem Spec

 
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