Windows 10: malware/ trojan attacking browsers

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  1.    18 Oct 2016 #11

    Thanks for the help - I will get on it today and letbyou know the outcome
      My ComputerSystem Spec

  2.    18 Oct 2016 #12

    hi there , i created a windows bootable rescue disc (windows 10 recovery tools). i ran the malwarebytes from it and it picked up 37 problems.... i removed the selected and restarted computer. tried to use internet explorer and firefox, but still the same. i cannot use browsers. i am now trying the bit defender bootable disc.....
      My ComputerSystem Spec


  3. Posts : 11,231
    W10Prox64
       18 Oct 2016 #13

    phant0m2017 said: View Post
    hi there , i created a windows bootable rescue disc (windows 10 recovery tools). i ran the malwarebytes from it and it picked up 37 problems.... i removed the selected and restarted computer. tried to use internet explorer and firefox, but still the same. i cannot use browsers. i am now trying the bit defender bootable disc.....
    Hi.
    You'd probably want to run Malwarebytes again in the WinPESE environment, until it shows nothing found - sometimes deleting some malware allows others to show.

    Once finished, I would boot into safe mode and reset all browsers on the system - whether you use them all or not.
    reset edge
    Microsoft Edge - Reset to Default in Windows 10 - Windows 10 Forums
    reset all browsers
    How to Reset Your Web Browser To Its Default Settings
    .
    Then I would boot into normal mode and run RKILL. RKIL will stop malicious processes from running until a reboot.
    Then run (scan then clean) ADWCleaner. ADWCleaner will reboot the machine to finish the cleaning.
    Then run JRT.

    That should do it. Feel free to post any logs if you'd like some evaluation of what you got.
      My ComputerSystem Spec

  4.    18 Oct 2016 #14

    Hi there , please could you tell me how to run it in the winPESE environment as opposed to booting up to disc ? Im pretty new to all this .... thanks
      My ComputerSystem Spec


  5. Posts : 11,231
    W10Prox64
       18 Oct 2016 #15

    phant0m2017 said: View Post
    Hi there , please could you tell me how to run it in the winPESE environment as opposed to booting up to disc ? Im pretty new to all this .... thanks
    Sure. You need to boot the computer to Kyhi's Rescue Media (a WinPESE environment) by either making a CD or flash drive. Malwarebytes can then be updated and run on the operating system drive (while it's not in use and the infections are not active). I would run it until it finds nothing, then reboot the system into safe mode and continue on.
      My ComputerSystem Spec

  6.    18 Oct 2016 #16

    Sorry im a little confused there ; I did burn the rescue media iso onto a disc and then booted so my computer ran it the moment it started up - I then click ed on the malwarebytes,,,
      My ComputerSystem Spec


  7. Posts : 11,231
    W10Prox64
       18 Oct 2016 #17

    phant0m2017 said: View Post
    Sorry im a little confused there ; I did burn the rescue media iso onto a disc and then booted so my computer ran it the moment it started up - I then click ed on the malwarebytes,,,
    Yes, that's correct. But you said it found 37 items. I'd like to see that run again, until it finds nothing, because sometimes when you get rid of some malware, others that were hidden begin to show as they've been exposed.
      My ComputerSystem Spec

  8.    18 Oct 2016 #18

    Ok --- no worries ;; I will run it once more ,,, cheers
      My ComputerSystem Spec

  9.    19 Oct 2016 #19

    Hi there , I ran the kyhi,s disc again and ran the malwarebytes . The results were clear . There were no threats. But after that I ran the bit defender disc and 2 threatsvshowedbup . Application.agent.mz and trojan.genericKD.2754010 - I chose disinfect from the drop down box when the scan had finished but that failed - said 2 threats still presrnt on system. Then tried delete from drop down box but would not delete .
      My ComputerSystem Spec


  10. Posts : 1,969
    W10 Pro + W10 Preview
       19 Oct 2016 #20

    Try this.
    All Settings, Update and Security, Windows Defender.
    Scroll down to Windows Defender Offline and click on "Scan Offline".....see attachment.
    Attached Thumbnails Attached Thumbnails OFFLINE.PNG  
      My ComputerSystem Spec


 
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