New
#1
Unsure if we have a virus or not, shutdown failures etc
So yesterday something popped up on my fiance's computer which said that universal driver updater was unable to run. Then Avira popped up and said it had moved it to quarantine. He ran a whole scan, the program was not in the program list, nothing else seemed out of place.
Until we tried to shut down. It looked like it was shutting down and then went to the welcome screen where you log in. It did this 4 times, we tried shutting down from the welcome screen, after logging in...and then finally we had to disconnect the power.
He said to me he clicked a Facebook quiz link for fun and a new tab opened and then closed so I think he might have been hit by a driveby.....but I don't know what it was or how to find out and fix it. Any help is appreciated.
Is this the workings of a virus? How do we troubleshoot it and also how do we uninstall that driver thing (we deleted its folder in program files but it pops up saying it's trying to install)? His specs are the same as my profile except he uses windows 10 and has a different screen :).