1. Joined : Aug 2015
    Posts : 30
    windows 7
       23 Sep 2016 #1

    updated to W10 1607 and have a bitdefender problem


    After updating to W10 anniversary, all seemed to go successfully. Now my AV program Bitdefender 2016 Total Security is stuck in game mode. I have been unable to go back to autopilot. I do NOT game on my computer and have so far got nothing back from Bitdefender support. It's like I am sending requests to their "Cosmic Wastebasket". Any ideas on "what's the problem"?

    Keith
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       23 Sep 2016 #2

    Hi:

    Major OS changes (such as OS upgrades and system rollbacks) can break many applications, especially security programs.
    That's why both MS and many security software vendors recommend the "best practice" of temporarily uninstalling their program before undertaking an OS update or system restore.

    I suggest a proper clean uninstall and reinstall of BD, following the steps in this tutorial, and using the special BD removal tool provided there:

    How to uninstall Bitdefender 2016

    Please let us know if that resolves your issue,

    MM
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 30
    windows 7
       23 Sep 2016 #3

    MoxieMomma said: View Post
    Hi:

    Major OS changes (such as OS upgrades and system rollbacks) can break many applications, especially security programs.
    That's why both MS and many security software vendors recommend the "best practice" of temporarily uninstalling their program before undertaking an OS update or system restore.

    I suggest a proper clean uninstall and reinstall of BD, following the steps in this tutorial, and using the special BD removal tool provided there:

    How to uninstall Bitdefender 2016

    Please let us know if that resolves your issue,

    MM
    I uninstalled Bitdefender Total Security 2016. Then I tried to reinstall it but got the latest version Bitdefender Total security 2017 instead. I want the same one I uninstalled but don't know how to get it. I have my old activation code and have 500 days left on the subscription. Any guidance would be appreciated!
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       23 Sep 2016 #4

    Hi:

    With most of the major security applications, upgrades to the current version are free during your valid license period.

    I do not personally use BD, but you may be able to locate a page at the BD site for "older versions".
    For Kaspersky (my AV), it takes a bit of digging around to find such a link on their site.
    I am not familiar with BD or whether they offer links to their older program versions.
    Sometimes it depends on your location, as well.

    Perhaps someone familiar with BD will know where to look...
    More info here:
    http://www.bitdefender.com/support/c...-security-2016

    As a general safety rule, I would consider downloading BD Total Security 2016 ONLY from a valid BD web page, not a 3rd-party hosting site or other source.

    Hope this helps,
    MM
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Sep 2016 #5

    Hi keithet,

    Welcome to the 10forums

    See if this helps, I've downloaded it in June from the official Bitdefender site
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My System SpecsSystem Spec


 


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