updated to W10 1607 and have a bitdefender problem

After updating to W10 anniversary, all seemed to go successfully. Now my AV program Bitdefender 2016 Total Security is stuck in game mode. I have been unable to go back to autopilot. I do NOT game on my computer and have so far got nothing back from Bitdefender support. It's like I am sending requests to their "Cosmic Wastebasket". Any ideas on "what's the problem"?

Keith

Hi:

Major OS changes (such as OS upgrades and system rollbacks) can break many applications, especially security programs.
That's why both MS and many security software vendors recommend the "best practice" of temporarily uninstalling their program before undertaking an OS update or system restore.

I suggest a proper clean uninstall and reinstall of BD, following the steps in this tutorial, and using the special BD removal tool provided there:

How to uninstall Bitdefender 2016

Please let us know if that resolves your issue,

MM

MoxieMomma said:

Hi:

Major OS changes (such as OS upgrades and system rollbacks) can break many applications, especially security programs.
That's why both MS and many security software vendors recommend the "best practice" of temporarily uninstalling their program before undertaking an OS update or system restore.

I suggest a proper clean uninstall and reinstall of BD, following the steps in this tutorial, and using the special BD removal tool provided there:

How to uninstall Bitdefender 2016

Please let us know if that resolves your issue,

MM

I uninstalled Bitdefender Total Security 2016. Then I tried to reinstall it but got the latest version Bitdefender Total security 2017 instead. I want the same one I uninstalled but don't know how to get it. I have my old activation code and have 500 days left on the subscription. Any guidance would be appreciated!

Hi:

With most of the major security applications, upgrades to the current version are free during your valid license period.

I do not personally use BD, but you may be able to locate a page at the BD site for "older versions".
For Kaspersky (my AV), it takes a bit of digging around to find such a link on their site.
I am not familiar with BD or whether they offer links to their older program versions.
Sometimes it depends on your location, as well.

Perhaps someone familiar with BD will know where to look...
More info here:
http://www.bitdefender.com/support/c...-security-2016

As a general safety rule, I would consider downloading BD Total Security 2016 ONLY from a valid BD web page, not a 3rd-party hosting site or other source.

Hope this helps,
MM