1.    22 Sep 2016 #1
    Join Date : Sep 2016
    Posts : 2
    Windows 10

    What A Scam

    I updated my windows 10 last night and had no problems getting online this morning. After running some errands, I returned and attempted to go online and got a message stating that my network was deemed unsafe by Microsoft and I needed to fix it before I could be granted Internet access. There was a phone number available to contact Microsoft for assistance, and I called and talked to a customer service representative, and he stated that during the update I performed last night, a Trojan had infected my network. He then said this was a common problem people were experiencing while performing the update and went on trying to sell me a Trojan removal program for $149 a year. I was stunned! I did not purchase this program and now I don't have Internet access. What can I do to fix this problem? Thank you in advance.
      My ComputerSystem Spec
  2.    22 Sep 2016 #2

    This is a well known scam from India and isn't the official Microsoft help service. Where did you get your update or original copy of Windows from? You say you did not purchase Windows, did it come with the computer?
      My ComputersSystem Spec
  3.    22 Sep 2016 #3
    Join Date : Sep 2016
    Posts : 2
    Windows 10
    Thread Starter

    I upgraded to Windows 10 when it first became available and it indicated an update was available for download last night before I went to bed. I purchased the desktop computer about 2 years ago and it came pre-installed with Windows 8.1
      My ComputerSystem Spec
  4.    22 Sep 2016 #4
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,618
    windows 10

    Can you get our scans onto it via usb? PCHF System Scans post results chances are you have several malwares on the pc which may be there to obtain your banking passwords etc
      My ComputerSystem Spec
  5.    22 Sep 2016 #5
    Join Date : Aug 2014
    Balayan, Batangas
    Posts : 462
    Windows 10 Pro 64-bit

    The scammer most likely had access to your computer. The scammer was using the Trojan to control it. They will typically use TeamViewer so they can "fix" your computer but they're actually doing something else on their side.
      My ComputersSystem Spec
  6.    23 Sep 2016 #6
    Join Date : Apr 2015
    Posts : 13,154

    I would suggest downloading Kyhi's WinPESE rescue media and booting your system to it. (Of course, you'll need access to another computer to do this.) On there is Malwarebytes Antimalware and you can run a scan on your system to get control back.
      My ComputerSystem Spec
  7.    23 Sep 2016 #7
    Join Date : Apr 2015
    Posts : 13,154

    Normally, the way these work, there is a minor infection which holds your system ransom until you call the number and buy their wares, and let them remote in to "fix" things. There usually isn't anything terribly bad on the system at this point, until you let them remote in. But, since they're telling you that you don't have internet access, sounds like nothing bad has happened yet. The Malwarebytes scan from Kyhi's boot media should get rid of the infection so you can get back to your computer and finish the cleanup.
      My ComputerSystem Spec
  8.    23 Sep 2016 #8
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 17,950
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    A system restore to a time before they interacted with your PC might even work, provided there's not a password prompt in place.
      My ComputerSystem Spec
  9.    29 Sep 2016 #9
    Join Date : Oct 2013
    NW Florida
    Posts : 9,964
    Windows 10 Pro and Windows 10 Pro Insider

    @fugley, what has transpired since your first post? Have you followed up on any of the suggestions yet?
      My ComputersSystem Spec


Similar Threads
Thread Forum
Solved scam but questions
Just received a phone call from someone with a thick eastern European accent stating he was from Windows 10 and that I had a problem with my computer, running slow, etc. He had my correct address. After asking me to run something that brought up the...
General Support
Need help with People App virus/scam
Okay, this one is really killing me because I can't find anything online and Microsoft support itself didn't know how to fix it. Someone invited me to add them to my contacts the day I got my computer. It was beyond stupid of me to add them but I...
AntiVirus, Firewalls and System Security
New Windows 10 Scam Call
Happy Thanksgiving :party:, There has been a new scam call going around claiming to be a Windows 10 technician. I understand these calls have been going around for about 3 years, but this new one uses the caller-id name on your phone and they ask...
AntiVirus, Firewalls and System Security
Latest IE11 SCAM beware if you see this
Hi there Beware if you see this Scam appear when using IE11. (I don't have Mozilla either anywhere on the system). 30469 Clean your machine Immediately -- DO NOT click any links, Close browser down immediately as well as any applications...
Browsers and Email
New Windows 10 scam will encrypt your files
Not sure if this has been posted already but For those looking to email to get your Win 10 update, be careful... Source: New Windows 10 scam will encrypt your files for ransom
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:20.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums