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  1.    21 Sep 2016 #1
    Join Date : Sep 2016
    Posts : 3
    Windows 10

    How do I open a program when the attached message keeps crashing comp


    Every time I try to open Planswift the computer flashes and then this warning comes up before the computer locks up.
    See attachement
    Any suggestions please
    Attached Thumbnails Attached Thumbnails pain.jpg  
      My ComputerSystem Spec
  2.    21 Sep 2016 #2
    Join Date : Jul 2016
    Posts : 264
    Windows 10

    Fake tech support, don't fall for it. Download and install these virus removal tools to remove it.

    Malwarebytes Anti Malware

    HitmanPro

    AdwCleaner
      My ComputerSystem Spec
  3.    21 Sep 2016 #3
    Join Date : Apr 2015
    Posts : 12,588
    W10Prox64

    Quote Originally Posted by Kiwi den View Post
    Every time I try to open Planswift the computer flashes and then this warning comes up before the computer locks up.
    See attachement
    Any suggestions please
    Your system is infected.
    I would suggest these tools, in this order:

    RKILL
    TDSSKiller (select all options - it will reboot to scan properly)
    RKILL (again, because everything RKILL does is undone by a reboot)
    ADWCleaner (it will reboot to clean)
    JRT
    Malwarebytes Antimalware (run a custom scan, select the box to scan for rootkits, and check the box to scan your entire system drive)
    Ccleaner - run on browsers and clean out temp + cache

    All these tools are free/have free versions available.

    Once clean, install MBAE (Malwarebytes AntiExploit) to help avoid these things.
      My ComputerSystem Spec
  4.    21 Sep 2016 #4
    Join Date : Sep 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    Your system is infected.
    I would suggest these tools, in this order:

    RKILL
    TDSSKiller (select all options - it will reboot to scan properly)
    RKILL (again, because everything RKILL does is undone by a reboot)
    ADWCleaner (it will reboot to clean)
    JRT
    Malwarebytes Antimalware (run a custom scan, select the box to scan for rootkits, and check the box to scan your entire system drive)
    Ccleaner - run on browsers and clean out temp + cache

    All these tools are free/have free versions available.

    Once clean, install MBAE (Malwarebytes AntiExploit) to help avoid these things.



    I have tried all of the above,and no luck still appreas and I cannot open the program

    And ideas?
      My ComputerSystem Spec
  5.    21 Sep 2016 #5
    Join Date : Apr 2015
    Posts : 12,588
    W10Prox64

    Quote Originally Posted by Kiwi den View Post
    I have tried all of the above,and no luck still appreas and I cannot open the program

    And ideas?
    I've used this method countless times for this exact infection on many systems and here on the forums as well. Everyone who has followed this method has reported success. You are the first one who still has the infection.

    Does it only happen when trying to open the takeoff program, or does it happen when trying to open any program?

    I would suggest turning off Fast Startup, then make a restore point called "begin cleaning". Then, go into Ccleaner and delete all restore points except the one you just made.

    Uninstall the takeoff software. (If you have the paid version, please make sure you have your key for re-installation.) Download a fresh installer for the software, to be installed later, after the system is clean.

    Run Ccleaner on the registry, checking every box except Help Files.

    Start the scans in my post over, and this time post the logs so we can have a look and see if we're dealing with more than just this simple ransomware. Use a code box (# button) for posting logs so they don't get too long in the thread.
      My ComputerSystem Spec
  6.    21 Sep 2016 #6
    Join Date : Apr 2015
    Posts : 12,588
    W10Prox64

    Add one to the list: FLUSH DNS
    Open an admin command prompt and type
    Code:
    ipconfig /flushdns
      My ComputerSystem Spec
  7.    21 Sep 2016 #7
    Join Date : Aug 2014
    Forever West
    Posts : 3,913
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Might be a good time to mention that Apple's Mac OS X is not invulnerable, had a similar ransom-ware show up on a client's iMac yesterday PM. First thing done was to have her turn it off [she pulled the power cord] then when I got there this morning I unplugged the Ethernet cable from the Router and did the cleaning, found 2 Trojans and a Dropper. Interesting that the Dropper had been on the machine since 8/28/2016 but something triggered it yesterday.
      My ComputerSystem Spec
  8.    21 Sep 2016 #8
    Join Date : Apr 2015
    Posts : 12,588
    W10Prox64

    Quote Originally Posted by Berton View Post
    Might be a good time to mention that Apple's Mac OS X is not invulnerable, had a similar ransom-ware show up on a client's iMac yesterday PM. First thing done was to have her turn it off [she pulled the power cord] then when I got there this morning I unplugged the Ethernet cable from the Router and did the cleaning, found 2 Trojans and a Dropper. Interesting that the Dropper had been on the machine since 8/28/2016 but something triggered it yesterday.
    Yes! They are ticking time bombs now. It's unbelievable the crap we have to put up with from these scumbags.
    And you are so right - MACs are getting hit all the time now too.
      My ComputerSystem Spec
  9.    22 Sep 2016 #9
    Join Date : Sep 2016
    Vancouver, BC
    Posts : 33
    Win 10 Pro 64 bit 1703 Bld 15063.138

    Quote Originally Posted by Kiwi den View Post
    I have tried all of the above,and no luck still appreas and I cannot open the program

    And ideas?
    Solved Microsoft Edge Hacked - Page 6 - Windows 10 Forums

    I don't know if this will help but I had a similar infection in MS Edge and posted the above solution. I used Process Explorer to delete the tree of the popup, ran CCleaner, then a deeper scan wih Fix-It, turned off the computer and rebooted and all was fine. Cheers, and hope this might work or something similar.
      My ComputerSystem Spec
  10.    22 Sep 2016 #10
    Join Date : Sep 2016
    Posts : 3
    Windows 10
    Thread Starter

    Thanks all, re ran everything and re booted, seems to have done the trick, Appreciate your help & time
      My ComputerSystem Spec

 
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