My father is running a 23 inch H-P All-In-One computer running Windows 10, with 8 GB of RAM memory and a 1TB hard drive.
Today he called me and told me that he turned on his computer, and a black screen is displayed with a WHITE message box in the middle of the screen. The message in the box is titled START UP PASSWORD. The text of the message says "This computer is configured for a Start Up Password " Then it has a blank spot to type in the password.
Yesterday, he received the message that the computer was infected and NOT to turn it off. He was supposed to call a number listed on the screen. The phone number, and a mailing address are in Las Vegas. The guy he spoke with wanted money, so my father told him to "F.U." and hung up. Then he turned off the computer.
My father is 10 hours away, and is thinking of mailing the computer to me to fix.
Any ideas on how to get around this error message?