1.    26 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 5
    Windows 10

    Reinstalling : Is a Quick Format sufficient to remove a virus


    I am reinstalling Windows 10 on an SSD.

    I read that performing a full format on a SSD is not good for it. I would prefer to use a quick format.

    Will a Quick Format be sufficient enough to remove a virus?
    Last edited by jwblue; 26 Aug 2016 at 15:37.
      My ComputerSystem Spec
  2.    26 Aug 2016 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,387
    windows 10

    Welcome to the forum. Do you know what virus in most cases deleting all partitions then format should work
      My ComputerSystem Spec
  3.    26 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Welcome to the forum. Do you know what virus in most cases deleting all partitions then format should work
    It is my mother's computer. She is 86 years old and was taken advantage of by hackers. She received a message on her computer that it has a virus and to call a phone number. She called the number and somehow they installed a program called LogMeIn that gave them remote access. I do not know if that is the extent of what they did.
    Last edited by jwblue; 26 Aug 2016 at 15:37.
      My ComputerSystem Spec
  4.    26 Aug 2016 #4
    Join Date : Oct 2014
    Trnava
    Posts : 2,751
    Windows 10.4 Home 1709 x64

    Quote Originally Posted by jwblue View Post
    She called the number and somehow they installed a program called LogMeIn that gave them remote access. I do not know if that is the extent of what they did.
    Yes, in that case quick format will do, since who knows, what they did, but they could not even access the computer without her help, they had to use a software for the remote support, she was just unlucky, they stumbled upon her.

    Maybe it would be better to let her use only a standard account, which would prevent her from admin tasks, like installing. You could actually use a software like LogMeIn or Teamviewer in case, she will need to do something.
      My ComputerSystem Spec
  5.    26 Aug 2016 #5
    Join Date : Aug 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by TairikuOkami View Post
    Yes, in that case quick format will do, since who knows, what they did, but they could not even access the computer without her help, they had to use a software for the remote support, she was just unlucky, they stumbled upon her.

    Maybe it would be better to let her use only a standard account, which would prevent her from admin tasks, like installing. You could actually use a software like LogMeIn or Teamviewer in case, she will need to do something.
    Thank you for the advice.

    They actually asked her for her credit card number which she gave and charged her $299. Fortunately she was able to get the money back.

    I am still confused how they were able to access her computer. My mother said that she did not even do anything. They were even able to print an invoice for their "services" on her printer. It is possible she left something out.

    I will set up a standard account. That is great advice and wish I thought about that a long time ago.
      My ComputerSystem Spec

 


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