Windows 10: How to disable or remove Ad Choices

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  1. purplelover's Avatar
    Posts : 30
    Windows 10 64 Bit Touch Support
       21 Aug 2016 #11

    Ran my first scan. This is what i got. Am going to surf around and see if Ad Choices appear again. Crossing my fingers....

    # AdwCleaner v6.000 - Logfile created 21/08/2016 at 22:48:48
    # Updated on 12/08/2016 by ToolsLib
    # Database : 2016-08-21.4 [Server]
    # Operating System : Windows 10 Home (X64)
    # Username : Owner - HP
    # Running from : C:\Users\Owner\Desktop\adwcleaner_6.000.exe
    # Mode: Clean
    # Support : ToolsLib - Forum: Ask for help or share your experience.






    ***** [ Services ] *****






    ***** [ Folders ] *****


    [-] Folder deleted: C:\Users\Owner\AppData\Local\AOL Toolbar
    [-] Folder deleted: C:\Users\Owner\AppData\Local\SweetLabs App Platform
    [-] Folder deleted: C:\Users\Owner\AppData\Local\NowUSeeItPlayer
    [-] Folder deleted: C:\Program Files\AOL Toolbar
    [-] Folder deleted: C:\ProgramData\AOL Toolbar
    [-] Folder deleted: C:\ProgramData\pokki
    [-] Folder deleted: C:\ProgramData\Viewpoint
    [#] Folder deleted on reboot: C:\ProgramData\Application Data\AOL Toolbar
    [#] Folder deleted on reboot: C:\ProgramData\Application Data\pokki
    [#] Folder deleted on reboot: C:\ProgramData\Application Data\Viewpoint
    [-] Folder deleted: C:\Program Files (x86)\AOL Toolbar
    [-] Folder deleted: C:\Program Files (x86)\Viewpoint
    [-] Folder deleted: C:\Program Files (x86)\Common Files\Software Update Utility
    [-] Folder deleted: C:\Users\Default User\AppData\Local\Pokki
    [#] Folder deleted on reboot: C:\Users\Default\AppData\Local\Pokki




    ***** [ Files ] *****


    [-] File deleted: C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Facebook.lnk
    [-] File deleted: C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk




    ***** [ DLL ] *****






    ***** [ WMI ] *****






    ***** [ Shortcuts ] *****






    ***** [ Scheduled Tasks ] *****


    [-] Task deleted: updateTask
    [-] Task deleted: SweetLabs App Platform




    ***** [ Registry ] *****


    [-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_a65116cdc0b4377bed428e280c19949d56248 d11
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\Classes\pokki
    [#] Key deleted on reboot: HKCU\Software\Classes\pokki
    [-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
    [-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
    [-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdate
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\pc-mechanic
    [-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
    [-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
    [-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{0FEB2313-F89B-4AC6-8153-84025604A06A}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{02F878DF-E2BE-4B85-8CB4-A0D2D4E2ED7F}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{2AF343DD-3102-4F9D-AC95-DCA4C95382C7}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{3137BC14-D8D7-4B67-8FFA-2E0B2E9D541B}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{4CA2AC92-971B-47B1-ACB6-357B552155AC}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{52C5395B-1FCD-47FA-A834-FD830701C2D5}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{5D3DCC39-9233-4330-94E9-DA92BE49CA1A}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{615FACDF-DADB-440D-AC91-8AAB0AE9E3AD}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{762D463B-C45A-456D-A80D-8689C297C91E}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{7A6BE473-7960-44D0-BD54-D23DA76353DF}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{803F550E-BAAE-42BB-8917-64BA0006AB17}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{8D5BC51D-C9D3-43B9-B728-B30677B7C7E8}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{991C9D8D-A789-4DB9-BDFC-5F33398B04BF}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{A5ACC874-D943-483F-A2D1-14598D51F872}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{B0474212-0D9D-4361-90B3-B89D1A44275D}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{BFDE183A-C6FE-41D2-80F9-586C29210AC2}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{D83C83BF-3EDD-4410-ADAB-5295116DD8C7}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{DD260902-9420-4055-A956-9152EB4F3E6A}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{EB1F9F3C-5526-4DAE-BD4B-3EAA7715DA9F}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{F1912128-469A-4138-AA26-9699C15BB13E}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{F68DC16C-9C2B-455B-8853-7E4D34BAA3F4}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{FBA8498F-B3A0-4942-A2BF-E0CB7BC7E000}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{655847A1-FA36-46ED-923B-A5CD523696EA}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{EBBC143E-44AC-4B9C-BCCE-9A0E42921F2A}
    [-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
    [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
    [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
    [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
    [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{0FEB2313-F89B-4AC6-8153-84025604A06A}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{02F878DF-E2BE-4B85-8CB4-A0D2D4E2ED7F}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{2AF343DD-3102-4F9D-AC95-DCA4C95382C7}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{3137BC14-D8D7-4B67-8FFA-2E0B2E9D541B}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{4CA2AC92-971B-47B1-ACB6-357B552155AC}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{52C5395B-1FCD-47FA-A834-FD830701C2D5}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{5D3DCC39-9233-4330-94E9-DA92BE49CA1A}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{615FACDF-DADB-440D-AC91-8AAB0AE9E3AD}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{762D463B-C45A-456D-A80D-8689C297C91E}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{7A6BE473-7960-44D0-BD54-D23DA76353DF}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{803F550E-BAAE-42BB-8917-64BA0006AB17}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{8D5BC51D-C9D3-43B9-B728-B30677B7C7E8}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{991C9D8D-A789-4DB9-BDFC-5F33398B04BF}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{A5ACC874-D943-483F-A2D1-14598D51F872}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{B0474212-0D9D-4361-90B3-B89D1A44275D}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{BFDE183A-C6FE-41D2-80F9-586C29210AC2}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{D83C83BF-3EDD-4410-ADAB-5295116DD8C7}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{DD260902-9420-4055-A956-9152EB4F3E6A}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{EB1F9F3C-5526-4DAE-BD4B-3EAA7715DA9F}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{F1912128-469A-4138-AA26-9699C15BB13E}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{F68DC16C-9C2B-455B-8853-7E4D34BAA3F4}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{FBA8498F-B3A0-4942-A2BF-E0CB7BC7E000}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{655847A1-FA36-46ED-923B-A5CD523696EA}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{EBBC143E-44AC-4B9C-BCCE-9A0E42921F2A}
    [-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\SweetLabs App Platform
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_AP
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_Start_Menu
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\SweetLabs App Platform
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_AP
    [-] Key deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_Start_Menu
    [#] Key deleted on reboot: HKCU\Software\SweetLabs App Platform
    [-] Key deleted: HKLM\SOFTWARE\MetaStream
    [-] Key deleted: HKLM\SOFTWARE\Viewpoint
    [#] Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_AP
    [#] Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_Start_Menu
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{730E03E4-350E-48E5-9D3E-4329903D454D}
    [-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\324B4B70AD4E1D7438725B98BEB4BE85
    [-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Installer\Products\324B4B70AD4E1D7438725B98BEB4BE85
    [-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
    [-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\324B4B70AD4E1D7438725B98BEB4BE85
    [-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4
    [#] Key deleted on reboot: HKLM\SOFTWARE\Classes\Installer\Products\324B4B70AD4E1D7438725B98BEB4BE85
    [#] Key deleted on reboot: HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{DB3D42AE-4989-445E-B44F-41F902287DCE}
    [-] Value deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Itibiti.exe]
    [-] Value deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Itibiti.exe]
    [-] Value deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Pokki]
    [-] Value deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Pokki]
    [-] Value deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [UpdateAdmin]
    [-] Value deleted: HKU\S-1-5-21-676060376-934511651-3009116873-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [UpdateAdmin]
    [-] Key deleted: HKCU\Software\Classes\AllFileSystemObjects\shell\pokki
    [-] Key deleted: HKCU\Software\Classes\Directory\shell\pokki
    [-] Key deleted: HKCU\Software\Classes\Drive\shell\pokki
    [-] Key deleted: HKCU\Software\Classes\lnkfile\shell\pokki
    [-] Key deleted: HKLM\SOFTWARE\Classes\AppID\dnu.EXE
    [-] Key deleted: HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP




    ***** [ Web browsers ] *****


    [-] [search provided by yahoo] [Search Provider] Deleted: search provided by yahoo
    [-] [C:\Users\Owner\AppData\Local\Chromium\User Data\Default] [homepage] Deleted: hxxps://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_popjar_16_09_ssg02&param1=1&param2=f%3D1%26b%3Dchmm%26cc%3Dus%26pa%3DWincy %26cd%3D2XzuyEtN2Y1L1Qzu0A0C0ByDyB0DyB0A0EtCzz0CyB0Bzz0EtN0D0Tzu0StCyDtByEtN1L2XzutAtFtCzytFtCtFtDtN 1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2SyB0F0B0FyEtAyDyCtGtD0E0CzztGyEtB0FyEtGyD0DyEtAtGyE0FtC0ByCtA0F0FtA0Dzz 0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDyB0A0C0EzztBtGzytD0D0DtGyE0Ezy0BtGzyyD0C0DtG0BzyzztB0EyE0DyCzy0FyD0E 2QtN0A0LzuyE%26cr%3D1142309577%26a%3Dwncy_popjar_16_09_ssg02%26os_ver%3D6.3%26os%3DWindows%2B8.1&ure f=chmm
    [-] [aol.com] [Search Provider] Deleted: aol.com
    [-] [ask.com] [Search Provider] Deleted: ask.com
    [-] [conduit.search] [Search Provider] Deleted: conduit.search
    [-] [mysearchdial.com] [Search Provider] Deleted: mysearchdial.com
    [-] [mysearch.avg.com] [Search Provider] Deleted: mysearch.avg.com
    [-] [search provided by yahoo.com] [Search Provider] Deleted: search provided by yahoo.com




    *************************


    :: "Tracing" keys deleted
    :: Winsock settings cleared


    *************************


    C:\AdwCleaner\AdwCleaner[C0].txt - [13471 Bytes] - [21/08/2016 22:48:48]
    C:\AdwCleaner\AdwCleaner[S0].txt - [13386 Bytes] - [21/08/2016 22:43:08]


    ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [13619 Bytes] ##########
      My System SpecsSystem Spec

  2.    22 Aug 2016 #12

    Itibiti.exe may have been the bulk of your problem - some soft phone with ads.
    Have you done all these, in this order?

    RKILL
    ADWCleaner
    JRT
    Malwarebytes Antimalware Free
    (Please enable ROOTKIT scanning in the setting before running the scan.)
      My System SpecsSystem Spec

  3. purplelover's Avatar
    Posts : 30
    Windows 10 64 Bit Touch Support
       22 Aug 2016 #13

    Simrick,
    I had no idea i was to do all of them. Just thought they were choices ...pick one. I did ADWCleaner, and Malwarebytes Antimalware Free. Sorry , I must have misunderstood. Do I still need the rest installed?????
      My System SpecsSystem Spec

  4.    22 Aug 2016 #14

    purplelover said: View Post
    Simrick,
    I had no idea i was to do all of them. Just thought they were choices ...pick one. I did ADWCleaner, and Malwarebytes Antimalware Free. Sorry , I must have misunderstood. Do I still need the rest installed?????
    Yeah, no sorry - all of them, and in that order. Here's why: RKILL stops malicious processes from running on the system so they can be removed/killed. Everything that RKILL does is "undone" by a reboot. That's why it's first. JRT will get stuff out of the browsers that the other two might miss, and vice-versa.

    You still having problems? Even if not, I would run them just the same.
      My System SpecsSystem Spec

  5. purplelover's Avatar
    Posts : 30
    Windows 10 64 Bit Touch Support
       22 Aug 2016 #15

    I will do in the order you have listed.....Thanks!!!
      My System SpecsSystem Spec

  6.    22 Aug 2016 #16

    purplelover said: View Post
    I will do in the order you have listed.....Thanks!!!
    Cheers! I would like to see the logs as well.
      My System SpecsSystem Spec

  7. purplelover's Avatar
    Posts : 30
    Windows 10 64 Bit Touch Support
       24 Aug 2016 #17

    simrick said: View Post
    Hi purplelover and welcome to Tenforums.

    Try this:

    RKILL
    ADWCleaner
    JRT
    Malwarebytes Antimalware Free
    (Please enable ROOTKIT scanning in the setting before running the scan.)

    See if that solves your problems.

    O.K. I have ADWCleaner
    Malewarebytes
    I just now downloaded RKill and JRT. Instead of a program and page bloading like seen on the download pageI get a black page and it runs tests. For both programs.

    Rkill.txt

    is this what it is supposed to look like ?

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 8.0.7 (07.03.2016)
    Operating System: Windows 10 Home x64
    Ran by Owner (Administrator) on Wed 08/24/2016 at 20:20:33.85
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~








    File System: 3


    Successfully deleted: C:\ProgramData\viewpoint (Folder)
    Successfully deleted: C:\WINDOWS\wininit.ini (File)
    Successfully deleted: C:\Program Files (x86)\viewpoint (Folder)






    Registry: 3


    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7B861A63-F207-45F7-AB64-6E12EC77464D} (Registry Value)
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{03F80672-B2C3-4706-9F28-F15B94BCEE0E} (Registry Key)
    Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{03F80672-B2C3-4706-9F28-F15B94BCEE0E} (Registry Key)








    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Wed 08/24/2016 at 20:27:15.67
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



    I still need to know how to do this....

    (Please enable ROOTKIT scanning in the setting before running the scan.)

    Then I will be able to run all 4 in the order you have given me....
      My System SpecsSystem Spec

  8.    24 Aug 2016 #18

    purplelover said: View Post
    O.K. I have ADWCleaner
    Malewarebytes
    I just now downloaded RKill and JRT. Instead of a program and page bloading like seen on the download pageI get a black page and it runs tests. For both programs.
    If you mean it's a black Command Prompt box, then yes, that is correct.
    purplelover said: View Post

    Rkill.txt

    is this what it is supposed to look like ?
    Yes.
    Windows Defender is disabled. I assume you are running a 3rd-party AV?
    purplelover said: View Post
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 8.0.7 (07.03.2016)
    Operating System: Windows 10 Home x64
    Ran by Owner (Administrator) on Wed 08/24/2016 at 20:20:33.85
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    File System: 3

    Successfully deleted: C:\ProgramData\viewpoint (Folder)
    Successfully deleted: C:\WINDOWS\wininit.ini (File)
    Successfully deleted: C:\Program Files (x86)\viewpoint (Folder)

    Registry: 3

    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7B861A63-F207-45F7-AB64-6E12EC77464D} (Registry Value)
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{03F80672-B2C3-4706-9F28-F15B94BCEE0E} (Registry Key)
    Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{03F80672-B2C3-4706-9F28-F15B94BCEE0E} (Registry Key)

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Wed 08/24/2016 at 20:27:15.67
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    That's good - it got rid of some "junk".

    purplelover said: View Post
    I still need to know how to do this....

    (Please enable ROOTKIT scanning in the setting before running the scan.)

    Then I will be able to run all 4 in the order you have given me....
    Here are some screenshots for you:

    Click image for larger version. 

Name:	mbam03.PNG 
Views:	1 
Size:	49.6 KB 
ID:	98051



    Click image for larger version. 

Name:	mbam04.PNG 
Views:	2 
Size:	48.5 KB 
ID:	98052
      My System SpecsSystem Spec

  9.    25 Aug 2016 #19

    I ran Malwarebytes and it found nothing. It is expired but ran anyway.
      My System SpecsSystem Spec

  10.    25 Aug 2016 #20

    mupbeo said: View Post
    I ran Malwarebytes and it found nothing. It is expired but ran anyway.
    Hi mupbeo and welcome to Tenforums.
    If you're having a similar problem, please start your own thread, to keep things from getting confusing here, and someone will help you.
      My System SpecsSystem Spec


 
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