Windows 10: Computer Has a Virus, Cannot Get In

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  1.    15 Aug 2016 #1

    Computer Has a Virus, Cannot Get In


    I am in a large pickle here. My computer has a virus which makes it keep typing apostrophe's, which prevents me from logging in. The key is not sticky, and I also tried a different keyboard. Whenever I shut it off, the light flashes on the power button, and when I start it up, I cannot press F8 and go into safe mode, which makes me certain there is a virus. Is there anything I can do about it?
      My ComputerSystem Spec

  2.    15 Aug 2016 #2

    Hi, without trying to address the virus aspect, are you aware F8 is obsolete in that context and no longer supported? Why?
    a. Fast startup
    b. Faster start up times mean there's not likely to be time for the user to hit the key quickly enough.
    c. introduction of automatic repair

    Here's how:
    Safe Mode - Start Windows 10 in - Windows 10 Forums

    Note:
    a. In the Tutorials, you can add safe mode to your boot options, so you would always have that as a prompt with a timeout after a startup.
    b. People have posted how to add F8 back. But if you use SSD not HDD. I'd suggest there's little point - 12s or so from startup to the lock screen.

    Comment: I would regard not being able to use F8 as indicative of a virus being present, even if I were using Win 7, the last OS to use F8 in this way.
      My ComputerSystem Spec


  3. Posts : 11,938
    W10Prox64
       16 Aug 2016 #3

    Hi.
    Simulating 3 failed startups will bring you into the Advanced Recovery Mode. Then you could get to a Command Prompt and enable the Hidden Administrator Account (Option #4):
    Administrator account - Enable or Disable in Windows 10 - Windows 10 Forums

    Once you have that account, you can either remove the password from your existing account, or create a new admin account without a password, to get you into the system. Be sure to hide the account when you are finished.

    See here, Option #1, to get to Command Prompt in the Recovery Environment:
    Recovery Environment - Use to Troubleshoot Windows 10 Failure to Boot - Windows 10 Forums

    Once in the system, run some scans to see if you are indeed infected.
      My ComputerSystem Spec

  4.    21 Aug 2016 #4

    I'm sorry I couldn't reply earlier, but I am very confused. It seems like all of the things I'm being told I can do require being able to get into the computer, or having a recovery drive.
      My ComputerSystem Spec


  5. Posts : 11,938
    W10Prox64
       21 Aug 2016 #5

    You can create W10 media using the tutorial here:
    Windows 10 ISO Download - Windows 10 Forums

    If you'd like to scan your system at boot, you can try:
    Bitdefender recovery
    Of course, you'd need access to another computer to create the media.
      My ComputerSystem Spec

  6.    21 Aug 2016 #6

    What is the first thing for? Reinstalling Windows 10? What I need is a way to boot up my computer in safe Mode without already being in there or already having something installed.
      My ComputerSystem Spec


  7. Posts : 14,532
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       21 Aug 2016 #7

    Suggest you d/l & use a bootable AV scanner on either a disk or USB. You have your choice of them here.

    With a bootable virus scanner, you create a special flash drive or CD/DVD disc from a working computer and then use it on the infected machine to scan the hard drive for viruses - all without needing to start Windows.
    15 Free Bootable Antivirus Tools (August 2016)
      My ComputerSystem Spec

  8.    28 Aug 2016 #8

    Look guys, I'm sorry, but I am not very tech savvy. I'm just a casual laptop user, so please forgive me. You want me to install Windows 10 on a USB drive from a different computer, and then I can use the USB to get into my computer without having to type the password? And from there, I can scan my computer for a virus?
      My ComputerSystem Spec

  9.    28 Aug 2016 #9

    No, let's try to make it simple.

    1. You can't boot the PC using its internal disk
    2. You should be able to boot it from a bootable DVD or USB device
    3. You need to do a virus scan on it.
    4. Some AV manufacturers supply a bootable disk with an AV scanner on it
    5. The intention is that you download and burn such a disk, boot your PC from it, and scan your PC.

    That's always assuming that the problem with your PC is, in fact, a virus or malware... which we don't know.
      My ComputerSystem Spec

  10.    03 Sep 2016 #10

    Borg 386 said: View Post
    Suggest you d/l & use a bootable AV scanner on either a disk or USB. You have your choice of them here. 15 Free Bootable Antivirus Tools (August 2016)
    Do this and then post back with your results, have not heard of any virus that would make your kyb do this, but there is always a first, in everything. to me it sound more like malware then a virus. once you are done doing the scans and what not let all of us no what it was.
      My ComputerSystem Spec


 
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