Windows 10: Remove PUP application from DVD Drive (F:) CDROM

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  1. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #61

    I did miss your point, but the link is good
    http://www.bleepingcomputer.com/virus-removal/remove-poweliks-trojan#self-help

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    Your point about the malware interfering is a good one - thanks for picking up a bigger hammer and hitting me over the head

    Have I used the link in the past days - yep, every time I post something on this thread I have to reference the page.

    Rkill log - check

    hold on - forgot the eset tool
      My ComputerSystem Spec


  2. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #62

    ESETPoweliksCleaner

    1. Reset Internet security zones
      WinKey+R
      type inetcpl.cpl in the run box

      Press the Security tab
      Press the reset all zones to default
      Press apply


    2. Direct download ESET Poweliks Cleaner.


    3. Navigate to your Downloads
      Launch ESETPoweliksCleaner.exe
      agree to the terms
      it will begin to search for the infection.
      If the tool detects Poweliks, it will state that it found it and then ask if you wish to remove it.
      Press Y to remove it
      Press any key to close
      Windows warnings about it not running successfully can be ignored
      Shut down your machine
      wait about 1 minute, then start the machine

    4. Post the log
      Desktop\ESETPoweliksCleaner.exe_<timestamp>.log



    Hitman Pro

    Direct download Hitman Pro x64
    Accept the 30 day trial
    Post the log
      My ComputerSystem Spec


  3. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       18 Aug 2016 #63

    Click image for larger version. 

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      My ComputerSystem Spec


  4. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #64

    eset cleaner - threat not found - good!

    just exit that tool

    See what hitmanPro finds
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #65

    I noticed a few things that were not-quite right in the Rkill log

    Defender is off - are you running a 3rd party anti-virus?

    a few systemfiles are off kilter too.

    After Hitman Pro runs

    Right click the Windows icon (aka Start button) on the Taskbar
    Select Command Prompt (Admin)

    Enter the following lines in the Command Prompt window:

    Dism /Online /Cleanup-Image /RestoreHealth

    SFC /ScanNow

    If there are any errors on the screen after the commands run,
    Navigate to C:\Windows\Logs
    Right click the CBS folder
    Select Send to > Compressed (zip) folder
    answer yes to place on Desktop
    Attach the zip folder to your next post

    Full tutorials:
    Run DISM in Command Prompt
    Run SFC /ScanNOW in Command Prompt
      My ComputerSystem Spec


  6. Posts : 11,928
    W10Prox64
       18 Aug 2016 #66

    @Slartybart -
    I have noticed these same 2 items on systems I have scanned this week. I think they may be nothing.

    * NetTcpPortSharing => %systemroot%\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe [Incorrect ImagePath]

    * PrintNotify => C:\WINDOWS\system32\spool\drivers\W32X86\3\PrintConfig.dll [Incorrect ServiceDLL]

    I know the missing services thing is a bug that keeps reappearing.
    The temp file, well, that looks to be a problem; not sure what it is.

    * C:\Users\MyrnaZ\AppData\Local\Temp\{7E6122F0-DB5E-430A-A6AE-6F73E75D1A32}\{BCCE466F-5194-418B-B7A4-55A77A6E62F6}.exe (PID: 16284) [T-HEUR]
      My ComputerSystem Spec


  7. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       18 Aug 2016 #67

    Slartybart said: View Post
    I did miss your point, but the link is good
    [INDENT]http://www.bleepingcomputer.com/virus-removal/remove-poweliks-trojan#self-help


    You point about the malware interfering is a good one - thanks for picking up a bigger hammer and hitting me over the head

    Have I used the link in the past days - yep, every time I post something on this thread I have to reference the page.

    Rkill log - check

    hold on - forgot the eset tool
    Now, I have to chuckle, how could I not after running ESET before reading your post....Thank you for checking on the link! I knew you, or any one else here would post a "DING DING DING Warning..............." all in red and an instantaneous "Hmmmm this site was here a moment ago" link. So, it is part of this bullcrap. Another thing, I never made this connection, until a little research discovered is the CPU Overload warning I would receive, randomly. I would open task manager to see what programs might cause this running in the background, but saw nothing.
    This is what I read:
    If your machine is infected with the Trojan.Poweliks you will see very high CPU usage, and multiple “dllhost.exe *32” process running in Windows Task Manager. While these symptoms may be caused by other factors, we strongly suggest to check you computer for malware if you notice them.
    Ta Da...
    Do I now run Hitman?

    Yes, I have Avast running, but try to remember to disable it while running these programs. I am olddddd, already, and my memory fails me sometimes, ugh. I will disable before running Hitman.
      My ComputerSystem Spec


  8. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       18 Aug 2016 #68

    Oh, wait.....Avast just started notifying me Defender was off, and if I want to enable it. When I click on the notification it wants me to upgrade. I do not recall ever shutting Defender off, and assumed Avast took care of these things. The pop-ups started a few weeks ago, at most. Do I need to manually turn Defender back on, because I know how to do that, at least.
      My ComputerSystem Spec


  9. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #69

    myrnsterMash said: View Post
    Do I now run Hitman?

    Yes, I have Avast running, but try to remember to disable it while running these programs. I am olddddd, already, and my memory fails me sometimes, ugh. I will disable before running Hitman.
    Let's change gears for a moment.

    You don't have to disable your runtime AV for any of these tools unless that's part of the instruction.

    Give me a minuite to find the tutorial - bac in a moment.

    If you already started HitmanPro - let it run
    Post the scan screen showing any threats it detected ... I foget where the log is so the screen will have to suffice.
      My ComputerSystem Spec


  10. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #70

    No, Avast turns off Defender - that's why I asked
      My ComputerSystem Spec


 
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