Windows 10: Remove PUP application from DVD Drive (F:) CDROM

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  1. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       15 Aug 2016 #41

    Okay guys, this is where the training wheels come off, because I am getting on my own nerves, but since "reimage" shows:

    Click image for larger version. 

Name:	pc scan reg.gif 
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ID:	96323

    the Security Threats are good.
    I know what to do next, and want to thank you for Everything, including your patience. You are awesome in what you do, and do not make people feel stupid for being less knowledgeable (i.e. stupid ) as what is common sense to you. I can not give back the time spent on helping me, but it is not without appreciation! If you ever need a mechanic for advice or a how-to for good ol' American cars you know where to find me. Hey, my love of muscle cars carried a 9/16 and 1/2 in. wrench in my purse at all times, lol. I know things...........

    Sincerest thanks,
    myrnsterMash
      My ComputerSystem Spec


  2. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       15 Aug 2016 #42

    Hold on .... don't hit that button

    I just looked at the reimage page and it seems to be one of those fluff programs. Scan, scare, sell

    I hope you didn't pony up any money - I always suggest FREE software unless only a paid license will work (and I'm up front about the cost)

    anything those programs say they can do for a price - you can do for free. More importantly, you know what you did.

    If you already hit the button - do NOT go any further with ReImage.

    If you paid for it, I'd take them up on their money back guarantee.

    Once you get your money back (if you paid anything for it)
    Uninstall it
      My ComputerSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       15 Aug 2016 #43

    Pick up from where you left off with Mbam: Post# 37
      My ComputerSystem Spec


  4. Posts : 11,234
    W10Prox64
       15 Aug 2016 #44

    Oh dear, I'm not sure how you got that Reimage, but that's not something we want on your system. I hope Slartybart's posts were soon enough to get you out of that program. I looked at the Bleeping Computer link and I don't see any ads there for Reinage, even though I am not logged into the site, so I'm not sure what happened.
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       16 Aug 2016 #45

    simrick said: View Post
    Oh dear, I'm not sure how you got that Reimage, but that's not something we want on your system. I hope Slartybart's posts were soon enough to get you out of that program. I looked at the Bleeping Computer link and I don't see any ads there for Reimage, even though I am not logged into the site, so I'm not sure what happened.
    ReImage came from an ad on my link to SevenForums tutorial for TDSSkiller - myrnsterMash an I exchanged a few PMs and thankfully she was smart enough to only run only a scan - never pressed the repair button - phewwwww!

    I also asked her to uninstall ReImage, will do.

    I have a question for you simrick.

    The Bleeping guide instructs the user to run the ESET single purpose cleaner and a few other on demand scans.
    I deferred to your judgement but said at a minimum the ESET Poweliks cleaner should be run
    I know what you're going to say, but since I already opened the can... Do you want myrnsterMash to run everything in the guide.

    I'm fairly certain that myrnsterMash is already doing the recommendations and will post the logs when done.
    She was a bit miffed by the click bait ReImage advert and understandably so. I told her to take a break, visit some friends, don't let this issue consume all of her time. Sooooo it might be a while before we know she hasn't fallen off the face of the earth
      My ComputerSystem Spec


  6. Posts : 11,234
    W10Prox64
       16 Aug 2016 #46

    Slartybart said: View Post
    ReImage came from an ad on my link to SevenForums tutorial for TDSSkiller - myrnsterMash an I exchanged a few PMs and thankfully she was smart enough to only run only a scan - never pressed the repair button - phewwwww!

    I also asked her to uninstall ReImage, will do.
    Ah - okay. You got her sorted, so thanks for that. I'm sorry - I had a bad situation yesterday and was not here much. Trying to clean someone's infected flash drives+computer; turned out, before I realized what I was dealing with, the worms traveled through my network and infected two of my computers before I could completely neutralize it. So, I've got 2 systems here which require an image restore; one is done and one is waiting for me. Learned my lesson. Next time all other systems will be shutdown, and the guest wifi will be used...I just wasn't expecting the severity I found.

    Slartybart said: View Post
    I have a question for you simrick.

    The Bleeping guide instructs the user to run the ESET single purpose cleaner and a few other on demand scans.
    I deferred to your judgement but said at a minimum the ESET Poweliks cleaner should be run
    I know what you're going to say, but since I already opened the can... Do you want myrnsterMash to run everything in the guide.

    I'm fairly certain that myrnsterMash is already doing the recommendations and will post the logs when done.
    She was a bit miffed by the click bait ReImage advert and understandably so. I told her to take a break, visit some friends, don't let this issue consume all of her time. Sooooo it might be a while before we know she hasn't fallen off the face of the earth
    I think she only needs to run the RKILL+ESET Poweliks remover tool (in that order). Chances are good that ESET will find nothing, but we need to be sure. Step #12 is the end - everything after that is for people who get an error that the ESET tool was unsuccessful.

    Thanks!

    p.s. I think ESET Online Scanner was stalling/having problems, so it may or may not work now, with Poweliks removed. They just recently updated everything on their scan site, and I've had 3 computers with similar issues with scanning, so I can't tell if it's their update or not.
      My ComputerSystem Spec


  7. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       16 Aug 2016 #47

    simrick,

    Sorry to hear you have worms

    Focus on what you're battling - myrnsterMash and I will proceed with the plan (thanks for clarifying the bleeping guide)

    We'll see if the ESET standalone exhibits any hangs - I don't expect it to - unlike the online scanner, it's a single purpose tool.

    See ya when you get your machines all shiny again.

    Bill
    .
      My ComputerSystem Spec


  8. Posts : 11,234
    W10Prox64
       16 Aug 2016 #48

    Slartybart said: View Post
    simrick,

    Sorry to hear you have worms
      My ComputerSystem Spec


  9. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       18 Aug 2016 #49

    [QUOTE=Slartybart - Wed, 17 Aug 2016 18:56:50 -0600]Take a breathe ....

    I'm just about to step out,

    How to remove the Poweliks Trojan (Removal Guide)

    Start with Rkill, skip the 2nd verification with eset online, do Hitman pro


    If you post on the thread, simrick can also help.

    .

    myrnsterMash - Wed, 17 Aug 2016 18:03:28 -0600 said:
    Now, I cry, literally crying out of frustration! This is the fourth message I am attempting to submit. It is my fault, I suppose, but having to do the same thing over and over is really getting to me at this point. Where are the options to choose what you want ESET to run? Advanced settings only ask to detect PUPS and/or whether to delete them.
    It just will not finish after detecting 8 threats, and is when it blacks out those lines I showed you previously. I even tried running it in a different browser. Avast is telling me the uninstall of Reimage left two files, and wants $$ to remove them. That will not happen forcing me to go to the MS site and search for a current resolution of incomplete uninstalls.
    Here I am posting on the original thread, and simrick if you are still with me I value your input. Slartybart thinks very highly of you, and I trust I will get to the mf'n (excuse the reference) bottom of this.

    So, I clicked on the first link shown above, and I get a HUGE red flag from Avast stating it blocked a known infected site. So, I googled RKill from BleepingComputer, and got this url:
    http://www.bleepingcomputer.com/download/rkill/
    There are 3 other options, but only one is from BleepingComputer, so to avoid the Reimage debacle, is this the correct download?
      My ComputerSystem Spec


  10. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Aug 2016 #50

    Myrna sent me a PM and said that ESET hung again when she followed the bleeping guide (similar to post# 32 I guess)

    I recommended that Myrna post here on the thread so that other members can help when I'm not available (like tonight when I had a prior engagement)

    I posted this recap to bring the thread up to date. Myrna will have to confirm what I posted is the correct status and provide logs of what has run so far.

    Here's my reply:
    How to remove the Poweliks Trojan (Removal Guide)

    Start with Rkill, skip the 2nd verification with eset online, do Hitman pro
    I didn't include running Secunia PSI because I think Dism and SFC would perform the same function.

    Right click the Windows icon (aka Start button) on the Taskbar

    Select Command Prompt (Admin)
    Enter the following lines in the Command Prompt window:

    Dism /Online /Cleanup-Image /RestoreHealth

    SFC /ScanNow

    If there are any errors on the screen after the commands run,
    Navigate to C:\Windows\Logs
    Right click the CBS folder
    Select Send to > Compressed (zip) folder
    answer yes to place on Desktop
    Attach the zip folder to your next post

    Full tutorials:
      My ComputerSystem Spec


 
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